Business Office Manager

4 weeks ago

Hillsboro, United States Hillsboro Health Full time

The Manager of Patient Financial Services supervises and coordinates the overall function of patient billing, cashier, and credit and collections of patient accounts. Oversees a wide variety of administrative, fiscal, and technical activities to ensure the efficient operation of these departments and the integration of department services. Is also responsible for the management of staff, meeting fiscal requirements, and compliance with accrediting body guidelines along with Federal and State regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

QUALITY:

  • Supports, role models and promotes an environment conducive with the Mission, Vision, and Values of the hospital and in accordance with the Service Excellence Standards of Behavior
  • Demonstrates highly ethical conduct and moral behavior in personal and professional action and communication, consistent with the goals and objectives of Hillsboro Area Hospital
  • Maintain confidentiality of all patients, hospital, or physician related information
  • Focuses on quality standards.
  • Create and participate in department and hospital performance improvement.
  • Follows guidelines of safety (incident reporting) and staff health/infection control (illness reporting)
  • Is knowledgeable of general hospital and department specific policies and procedures and assist with their review and updates.
  • Ensures that the hospital Compliance Plan and all governmental rules and regulations are followed.
  • Schedules and attends monthly meetings with Director of Revenue Cycle and/or CFO to review Monthly Meeting agenda.
  • Updates LEM goals annually and inputs monthly results as required.
  • Maintains appropriate internal controls over accounts receivable and cash receipts functions.
  • Oversees information management (IM) function, including leadership of IM committee.
  • Serves as the facility's Privacy Officer, ensuring that all HIPAA regulations are followed.
  • Assists in the development of HIPAA policies.
SERVICE:
  • Able to direct, delegate, initiate, coordinate, organize, set priorities, and evaluate personnel work assignments.
  • Participates on committees, and special projects.
  • Clearly identifies and responds to internal and external customer needs and requests.
  • Works to exceed customer satisfaction.
  • Monitors Patient Satisfaction Survey results and implements plans to meet patient-satisfaction goals.
  • Generates confidence and sense of value in customer interaction.
  • Able to create, implement, and evaluate goals and objectives, policies, and standards for department, as well as staff development.
  • Applies the principles of time management, conflict resolution, problem-solving, and delegation.
  • Develop good relationships with executive management, department managers, supervisors, and staff.
  • Prepares necessary reports for third-party payers, including Comp Data reporting, etc.
PEOPLE:
  • Values diversity, teamwork, and dignified treatment of all staff
  • Evaluates staff for competency on an ongoing basis and educates and evaluates new staff performance for up to 20 employees.
  • Conducts regular performance evaluations of direct report staff per policy timeframes.
  • Provides constructive feedback and coaching.
  • Establishes and communicates clear expectations.
  • Models open, clear, and consistent communication, using a "win-win" philosophy to resolve issues.
  • Demonstrates effective listening.
FINANCIAL:
  • Remains knowledgeable about and implements reimbursement, compliance and billing guidelines affecting the department.
  • Makes recommendations for and actively participates in the operating and capital budget.
  • Uses budgets and forecasts to improve financial performance.
  • Initiates methods of cost containment
  • Schedules staff to meet the needs of the patients and customers served, while maintaining appropriate productivity levels
  • Maintain targeted A/R days.
  • Establishes and implements controls and procedures to ensure appropriate submission, billing and payment cycles, follow-up, and collection of overdue accounts.
  • Monitors and ensures that accurate and timely coding and billing is completed in accordance with established procedures and third-party requirements.
GROWTH:
  • Assists with staff development by coaching and mentoring in a supportive, professional manner.
  • Provides for professional growth of staff through identification of needs, facilitation of educational efforts, and evaluation.
  • Conducts monthly staff meetings, provides staff in-services.
  • Schedules staff to complete Umbrella Day training annually.
  • Schedules staff to attend Quarterly Meetings
  • Supports peers and those in managerial roles by "managing up" in conversations with staff.
  • Builds relationships and teams for the achievement of goals.
  • Creates developmental opportunities so that others can grow.
  • Anticipates future trends and consequences.
  • Initiative-taking in requesting necessary direction / education to complete assignments.
  • Utilizes critical thinking processes to resolve issues in accordance with hospital philosophy.
  • Assist in development of the facility's marketing plan.
  • Other duties may be assigned and are subject to change with or without prior notice.
(The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.)

Requirements

EDUCATION AND/OR EXPERIENCE
  • Graduate of accredited school with a B.S with emphasis in healthcare and/or Accounting, or related field preferred.
  • Five years of experience in Patient Billing is required, preferably in a hospital setting.
  • Ability to work under pressure with tight time constraints.
  • Better than average human relations and organizational skills
  • Supervisory experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS
  • Prolonged, extensive, or considerable sitting, standing, and walking.
  • Required to climb, balance, stoop, and kneel.
  • Required to use arms, hands, and fingers for repetitive grasping, pulling, and pushing and feeling.
  • Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Any workload exceeding 50 pounds will require assistance.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
  • Works in a well-lit, climate controlled, office setting.
  • Eyestrain and other conditions from use of computer monitor may occur.
  • May be exposed to communicable diseases, hypodermic/IV needles, unpleasant sights, odors, and materials.
  • The noise level in the work environment is quiet to moderate.


CORPORATE COMPLIANCE

Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health's Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows how to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse.

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