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Inside Account Manager

2 months ago

Grove City, United States BRASSELER USA I, LP Full time

Don't just work somewhere, join Brasseler and be a valued team member of a world-class health care organization Our Culture: Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge. Our Philosophy: Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA's strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA. Explore our career opportunities below to learn more. SUMMARY To grow sales and product penetration among assigned customers via phone by becoming an expert on each customer, partnering with outside sales, and effectively and efficiently applying professional sales skills with product and procedure knowledge. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Establishing and meeting call objective for each planned customer call. Daily phone calls on assigned accounts in territory. Daily completes with decision makers at assigned accounts. Daily orders earned and entered from assigned accounts. Set appointments with assigned accounts for District Sales Managers to present new equipment products / systems. Contribute to sales performance against targets from assigned accounts. Earn and configure a complete and accurate order over the telephone. Enter order into information system. Record customer contacts in customer relationship management system. Up-sell at time of order Substitute products, if backordered. Procedure suggestions & "basic" technical support. Troubleshoot order related problems, shipping, product availability & pricing issues. Complaint resolution and processing requests for returned product. Maintain workspace and files to company standards. Participate in quality reviews and call monitoring. Support company sales & marketing strategies and initiatives. Contacts customers to gather market research information. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent basic sales skills. Prior experience with Customer Service & business professionals. Knowledgeable of company policies, procedures, practices, products & service. Knowledgeable of Windows based software, keyboarding & ten-key. Excellent telephone skills. Time management & problem solving skills. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or 2 to 3 years related experience and/or training; or equivalent combination of education and experience. Fundamental knowledge of selling techniques and the ability to close the sale. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must be able to write and speak English in a grammatically correct manner. MATHEMATICAL SKILLS Ability to calculat