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Manager, Associate Relations

4 months ago

Charlotte, United States Cedar Fair Full time

Overview:

Cedar Fair is hiring for a Part Time Manager of Associate Relations and Associate Experience in Charlotte, NC. The Manager, Associate Relations & Associate Experience acts as the initial contact for inquiries from park-based HR management and corporate operations partners, promptly addressing questions and requests for assistance within their authority or directing them to the appropriate Center of Excellence (COE) team member.

Responsibilities:
  • Receives escalated employee relations inquiries from park-based HR management, promptly addressing within their authority or escalating further to the Director, if needed.
  • Reviews disciplinary action and performance management documents, provides consultation to management and associates regarding all aspects of associate relations and related policies and procedures.
  • Receives policy and compliance inquiries from park-based HR management and corporate operations partners, promptly addressing within their authority or escalating further to the Director or to the appropriate COE team member.
  • Provides informed, confident and consistent interpretation and guidance to assist stakeholders, within the parameters of company policy, regulatory compliance and modern HR best practices.
  • Assists Director, Associate Experience with enterprise-wide projects that positively impact our associates work experience
  • Attends informational meetings on behalf of the Director, escalating any concerns and coordinating any projects or tasks as directed, through to completion.
  • Provides liaison services between legal counsel and park locations in legal matters such as DOL and EEOC claims, connecting appropriate parties, setting up communication channels and assisting with data collection as needed.
  • Maintains, and demonstrates through actions, an attitude and philosophy consistent with company standards.
  • Builds strong partnerships with key departments including Security, Safety and Staff Services to foster trust and accountability.
  • Handles sensitive associate data, reports, and proprietary & confidential information discreetly.
  • Assists Associate Experience team with maintaining the compliance calendar used for scheduling periodic reminders and training as well as scheduling regular compliance audits.
  • Assists Associate Experience team in maintaining HR policy and procedure library that is appropriately accessible to associates and managers.
  • Appropriately maintains all work in HR People & Culture central repository and accurately documents all project work
  • Ensures project deliverables meet legislative and internal deadlines by motivating and influencing internal partners and seeking solutions to obstacles.

Qualifications:
  • Bachelors Degree in Human Resources or Business Administration, or an equivalent of education and experience.
  • 3-5 years experience in Employee Relations, HR Generalist
  • 2-3 years experience conducting employee relations investigations
  • 2-4 years advanced knowledge of US employment law
  • 1-2 years HR experience in an organization with multiple sites in multiple states
  • Must be proficient with Microsoft Office (Word, PowerPoint, and Excel). Microsoft Sharepoint
  • High level of professional discernment and discretion when handling confidential information
  • Proven ability to communicate effectively and be highly organized
PREFERED REQUIREMENTS:
  • SHRM- CP, PHR certification
  • Employee Relations Incident Reporting system experience, such as Ethicspoint