Manager, Associate Relations

1 month ago

CHARLOTTE, United States Cedar Fair Entertainment Company Full time
Overview:

Six Flags Entertainment Corporation is seeking an Associate Relations Manager at our Corporate Charlotte office. The Associate Relations Manager position is responsible for conducting sensitive investigations related to associate misconduct primarily in the areas of harassment, intimidation, retaliation and discrimination, and providing recommendation and guidance to management decision makers.  Offer guidance to management on how to effectively address associate concerns. 

 


Responsibilities:

 

  • Mitigates risk to the organization by conducting complex and sensitive employee relations investigations.
  • Builds strong partnerships with key departments including Security, Safety and Staff Services to foster trust and accountability.
  • Conducts thorough and timely investigations into discrimination, harassment, retaliation, and other allegations of unfair treatment based on legally protected categories or as otherwise included in Six Flags Entertainment Corporation policies.
  • Conducts routine to complex investigations to include interviewing associates as a neutral fact finder, reviewing associate documents and analyzing associate data in a timely manner.
  • Maintain required service level metrics including a minimum 48-hour response time to associate concerns as well as meeting the prescribed timeline to conclude investigations.
  • Prepares written reports and summary of findings, with supporting documentation, which are fair, impartial and represent the facts and analyze information to determine whether the facts suggest an associate was subjected to a violation of policy.
  • Based on a fair analysis of investigation evidence, provides recommendations to management for the appropriate course of action, including the level of discipline.
  • Alerts and escalates issues based on prescribed matrix to appropriate company stakeholders.
  • Presents and provides insight into associate relations trends within the organization and provides recommendations to address issues that present risk to the company’s reputation, business objectives or overall associate experience.
  • Ensures consistent interpretation and application of Six Flags Entertainment Corporation policies and practices in all aspects of the employment relationship and related to associate investigations and related matters.
  • Reviews disciplinary action and performance management documents, provides consultation to management and associates regarding all aspects of associate relations and related policies and procedures.
  • Maintains, and demonstrates through actions, an attitude and philosophy consistent with company standards.
  • Provides consultation, guidance and coaching to management and HR People & Culture team to ensure appropriate handling and resolution of associate relations matters.
  • Other duties as assigned by Director, Associate Experience.
  • Travel required as needed or directed, up to 20%

Qualifications:
  • Bachelors Degree in Human Resources or Labor Relations or equivalent combination of professional experience and education.
  • 3-5 years human resources management experience
  • 2-3 years experience conducting employee relations investigations in a high-volume environment
  • Proven experience in interview techniques, principles and procedures of record keeping and reporting, research techniques and data collection and analysis.
  • 3-5 years labor relations experience in a union environment
  • Thorough knowledge of labor relations practices and legal requirements.
  • High level of professional discernment and discretion when handling confidential information
  • Proven ability to communicate effectively and be highly organized.

PREFERRED EXPERIENCE:

  • Bi-lingual Spanish
  • Professional investigative interviewing certification program completion
  • Labor Relations professional certification program completion
  • SHRM-CP, PHR
  • Proficient in Microsoft Office Suite. 
  • Employee Relations Incident Reporting system experience, such as Ethicspoint

 

#LI-KW1

  • Associate Relations Manager

    3 days ago

    Charlotte, North Carolina, United States Cedar Fair Entertainment Company Full time

    Job SummaryCedar Fair Entertainment Company is seeking a highly skilled Associate Relations Manager to join our team. As a key member of our Human Resources department, you will be responsible for conducting sensitive investigations related to associate misconduct, providing guidance to management decision makers, and ensuring a fair and impartial resolution...

  • Manager of Associate Relations

    2 weeks ago

    Charlotte, North Carolina, United States Cedar Fair Entertainment Company Full time

    Overview:Cedar Fair Entertainment Company is looking for a Manager of Associate Relations. The Manager of Associate Relations is tasked with overseeing sensitive inquiries related to employee misconduct, focusing on issues such as harassment, intimidation, retaliation, and discrimination, while offering strategic recommendations to management.Provide...

  • Associate Manager of Employee Relations

    2 weeks ago

    Charlotte, North Carolina, United States Cedar Fair Entertainment Company Full time

    Cedar Fair Entertainment Company is in search of an Associate Manager of Employee Relations to join our team. This role is pivotal in managing sensitive inquiries related to employee conduct, particularly focusing on issues such as harassment, intimidation, retaliation, and discrimination. The Associate Manager will: Provide strategic guidance to leadership...

  • Associate Relations Director

    3 days ago

    Charlotte, North Carolina, United States Cedar Fair Full time

    Job SummaryCedar Fair Entertainment Company is seeking an experienced Associate Relations Manager to join our Corporate Charlotte office. As a key member of our team, you will be responsible for conducting sensitive investigations related to associate misconduct, providing recommendations and guidance to management decision makers, and ensuring consistent...

  • Human Resources Manager

    3 days ago

    Charlotte, North Carolina, United States Chartwells HE Full time

    Job SummaryWe are seeking a highly skilled and experienced Human Resources Manager to join our team at Chartwells Higher Education. As a key member of our HR team, you will be responsible for providing field and corporate support with a focus on associate relations, front-line associate recruitment, training, and diversity.Key Responsibilities:Coordinate and...

  • Public Relations/Content Associate Manager

    2 weeks ago

    Charlotte, United States Wray Ward Full time

    The Public Relations/Content Associate Manager works with the Public Relations, Content Marketing and Social Media teams in organizing, planning and executing programs with public relations, content and social media activations for Wray Ward and its clients. This position is an advancement from an entry-level position and provides growing experience in a...

  • Client Relations Associate

    4 weeks ago

    Charlotte, United States TK Promotions Full time

    Job DescriptionJob DescriptionAt TK Promotions, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved...

  • Client Relations Associate

    1 month ago

    Charlotte, United States TK Promotions Full time

    Job DescriptionJob DescriptionAt TK Promotions, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved...

  • Client Relations Associate

    3 weeks ago

    Charlotte, United States TK Promotions Full time $40,000 - $50,000

    Job DescriptionJob DescriptionAt TK Promotions, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved...

  • Client Relations Associate

    1 week ago

    Charlotte, United States TK Promotions Full time $40,000 - $50,000

    Job DescriptionJob DescriptionAt TK Promotions, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved...

  • Client Relations Associate

    2 weeks ago

    Charlotte, United States TK Promotions Full time $40,000 - $50,000

    Job DescriptionJob DescriptionAt TK Promotions, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved...

  • Client Relations Associate

    2 days ago

    Charlotte, United States TK Promotions Full time

    Job DescriptionJob DescriptionAt TK Promotions, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved...

  • Client Relations Associate

    6 days ago

    Charlotte, North Carolina, United States Barings Full time

    Company OverviewAt Barings, we prioritize the growth and development of our associates just as much as we do for our clients. We value dedication, integrity, and effective communication, recognizing the unique skills and expertise each team member brings to the table. Our commitment to collaboration and client-focused service is paramount.Position SummaryWe...

  • Investor Relations Associate

    1 month ago

    Charlotte, United States Barings Full time

    At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.We thank...

  • Customer Relations Associate

    6 days ago

    Charlotte, North Carolina, United States Safe Fleet Full time

    Customer Service RepresentativeAbout the RoleAs a vital member of our team, the Customer Service Representative serves as the primary point of contact for clients, addressing inquiries related to our products, order specifications, timelines, and other essential elements of the customer-supplier relationship. This role collaborates closely with various...

  • Public Relations Manager

    3 days ago

    Charlotte, North Carolina, United States The Lash Lounge Full time

    About The Lash LoungeThe Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with...

  • Entry Level Client Relations Associate

    4 weeks ago

    Charlotte, United States Ascending Solutions, Inc. Full time

    Job DescriptionJob DescriptionAt Ascending Solutions, Inc., our dedicated team is deeply committed to making a positive impact on our community. We're looking for an Entry Level Client Relations Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role,...

  • Entry Level Client Relations Associate

    3 weeks ago

    Charlotte, United States Ascending Solutions, Inc. Full time $38,000 - $48,000

    Job DescriptionJob DescriptionAt Ascending Solutions, Inc., our dedicated team is deeply committed to making a positive impact on our community. We're looking for an Entry Level Client Relations Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role,...

  • Entry Level Client Relations Associate

    1 month ago

    Charlotte, United States Ascending Solutions, Inc. Full time

    Job DescriptionJob DescriptionAt Ascending Solutions, Inc., our dedicated team is deeply committed to making a positive impact on our community. We're looking for an Entry Level Client Relations Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role,...

  • Entry Level Client Relations Associate

    2 weeks ago

    Charlotte, United States Ascending Solutions, Inc. Full time $38,000 - $48,000

    Job DescriptionJob DescriptionAt Ascending Solutions, Inc., our dedicated team is deeply committed to making a positive impact on our community. We're looking for an Entry Level Client Relations Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role,...