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Manager, Associate Relations

5 months ago

CHARLOTTE, United States Cedar Fair Entertainment Company Full time
Overview:

Six Flags Entertainment Corporation is seeking an Associate Relations Manager at our Corporate Charlotte office. The Associate Relations Manager position is responsible for conducting sensitive investigations related to associate misconduct primarily in the areas of harassment, intimidation, retaliation and discrimination, and providing recommendation and guidance to management decision makers.  Offer guidance to management on how to effectively address associate concerns. 

 


Responsibilities:

 

  • Mitigates risk to the organization by conducting complex and sensitive employee relations investigations.
  • Builds strong partnerships with key departments including Security, Safety and Staff Services to foster trust and accountability.
  • Conducts thorough and timely investigations into discrimination, harassment, retaliation, and other allegations of unfair treatment based on legally protected categories or as otherwise included in Six Flags Entertainment Corporation policies.
  • Conducts routine to complex investigations to include interviewing associates as a neutral fact finder, reviewing associate documents and analyzing associate data in a timely manner.
  • Maintain required service level metrics including a minimum 48-hour response time to associate concerns as well as meeting the prescribed timeline to conclude investigations.
  • Prepares written reports and summary of findings, with supporting documentation, which are fair, impartial and represent the facts and analyze information to determine whether the facts suggest an associate was subjected to a violation of policy.
  • Based on a fair analysis of investigation evidence, provides recommendations to management for the appropriate course of action, including the level of discipline.
  • Alerts and escalates issues based on prescribed matrix to appropriate company stakeholders.
  • Presents and provides insight into associate relations trends within the organization and provides recommendations to address issues that present risk to the company’s reputation, business objectives or overall associate experience.
  • Ensures consistent interpretation and application of Six Flags Entertainment Corporation policies and practices in all aspects of the employment relationship and related to associate investigations and related matters.
  • Reviews disciplinary action and performance management documents, provides consultation to management and associates regarding all aspects of associate relations and related policies and procedures.
  • Maintains, and demonstrates through actions, an attitude and philosophy consistent with company standards.
  • Provides consultation, guidance and coaching to management and HR People & Culture team to ensure appropriate handling and resolution of associate relations matters.
  • Other duties as assigned by Director, Associate Experience.
  • Travel required as needed or directed, up to 20%

Qualifications:
  • Bachelors Degree in Human Resources or Labor Relations or equivalent combination of professional experience and education.
  • 3-5 years human resources management experience
  • 2-3 years experience conducting employee relations investigations in a high-volume environment
  • Proven experience in interview techniques, principles and procedures of record keeping and reporting, research techniques and data collection and analysis.
  • 3-5 years labor relations experience in a union environment
  • Thorough knowledge of labor relations practices and legal requirements.
  • High level of professional discernment and discretion when handling confidential information
  • Proven ability to communicate effectively and be highly organized.

PREFERRED EXPERIENCE:

  • Bi-lingual Spanish
  • Professional investigative interviewing certification program completion
  • Labor Relations professional certification program completion
  • SHRM-CP, PHR
  • Proficient in Microsoft Office Suite. 
  • Employee Relations Incident Reporting system experience, such as Ethicspoint

 

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