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Supervisor Operations

2 months ago

Longview, United States PeaceHealth Full time
Job Description

Description

PeaceHealth is seeking a Supervisor Operations - Volunteer Services for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $27.47 - $41.21. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Spotlight on PeaceHealth St. John Medical Center | Longview, Washington A Better Workplace Community

Supervises daily activities of office staff and operations. Provides input to manager regarding personnel, quality and service. Has advanced knowledge medical office operations. May assist in day to day function as needed. Responsible for monitoring the overall services for assigned area, developing quality and performance indicators, gathering data for analysis as well as ensuring continuous improvement to optimize services and stewardship of resources.

Details of the position:

  • Links mission into day-to-day work, focuses on meeting organization/departmental targets, monitors budget variances and recommends or develops plans for improvement, assures regulatory compliance for assigned areas of responsibility.
  • Recommends selection of staff. Staffing responsibilities include: provides, monitors and evaluates performance and accountability of staff; evaluates competence and initiates performance improvement plans to develop staff and provides meaningful and constructive feedback.
  • Works with leadership to assist in the development of policies, procedures, and enhancements to the delivery of services, and operations of the department.
  • Directly responsible for customer service excellence in assigned area, for both external and internal customers.
  • Ensures accuracy of all demographic and financial data obtained from patients. Monitors registration accuracy at all patient access areas.
  • Manages and promotes departmental programs, consistently seeking avenues to increase effectiveness of services and positive outcomes to improve the patient experience.
  • Monitors production statistics and performs assigned audit to assure accuracy, timeliness and compliance to established standards of related business. Reports results to department leadership as directed.
  • Acts as liaison for problem resolution between interfacing and non-departmental personnel. Acts as a patient advocate.
  • Ensures compliance with all Medicare, Medicaid, Labor and Industries and Champus regulations impacted by registration area.
What you bring:
  • Associate degree Preferred: Business Administration or related field or Business Management
  • Minimum of 2 years Required: Experience in healthcare setting
  • Minimum of 4 years Required: Experience in supervising staff utilizing proven skills in communications both verbally and written, personnel issue resolution and fostering the team approach between staff both internal and external to the department
  • Must have the ability to tolerate constant interruptions and function in a high stress environment while remaining productive and positive. (Required)
  • Need to have good working knowledge of PC's and programs along with main frame environment of the IDX systems. (Required)
  • Strong analytical and financial management skills with creative problem-solving ability are necessary. (Required)
  • Proven ability to effectively communicate with staff, other department managers and their staff in issue resolution. (Required)
  • Must be able to work in a Windows environment. Word and Excel experience with PowerPoint preferred. (Required)


For a full description of the position, or for questions, please email [email protected] .

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.