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Laboratory Operations Manager
2 months ago
This position meets the minimum CLIA qualifications of a Laboratory General Supervisor, and under the direction of the Laboratory Director and/or Laboratory Manager, coordinates and manages the day-to-day operations of their specific section(s) and shift(s). The Laboratory Supervisor serves in an administrative role with direct reports, and functions in an exempt pay status. In conjunction with the Laboratory Director and/or Laboratory Manager, this position develops and implements new procedures, instrumentation, quality control, and reagent use. This position is also responsible for the development and maintenance of policies and procedures that meet the standards of regulatory agencies and implements service quality improvements. The Laboratory Supervisor ensures all personnel are held accountable through ongoing personnel performance reviews and assists in the orientation and development of personnel competencies for their section(s).
Key Responsibilities- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Provides day-to-day supervision of high, moderate, and waived complexity test performance by laboratory testing personnel.
- Ensures compliance with all policies, procedures, and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities such as CLIA, TJC, CAP, AABB, etc.
- Plans, organizes and coordinates the work activities of assigned section(s) and shift(s).
- Keeps accurate attendance records on all associates; maintains time and attendance records for the department.
- Assists the Director/Manager in maintaining the Laboratory budget to include monthly analysis and variance reporting on expense detail.
- Assists the Director/Manager in associate performance conversations that drive merit increases.
- Develops, implements, and maintains current procedural manuals of all tests performed in the section(s) assigned and updates and reviews manuals biennially or more often as necessary.
- Enforces all safety policies and procedures.
- Researches, evaluates, and implements new and improved procedures, methodologies, instrumentation, and techniques as assigned by the Director/Manager, or Supervisor.
- Implements an appropriate section and/or shift-specific Quality Control Program and maintains all applicable Quality Control and Functional Verification records.
- Is responsible for monitoring test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained. Reviews the work done by technologists/technicians working in the section(s) or shift(s) assigned to ensure a minimum of errors and corrective action in the interest of good patient care. Refers clinical problems to the laboratory director, manager, or supervisor as appropriate.
- Assures that all remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications. Ensures that patient test results are not reported until all corrective actions have been taken and the test system is properly functioning.
- Operates, maintains, and troubleshoots all equipment in assigned section(s) to keep in good working order; makes minor repairs and adjustments when necessary; initiates and follows through with Biomedical Engineering/equipment manufacturer for safety checks and repairs; schedules preventive maintenance within section with Biomedical Engineering, equipment manufacturer, or an outside contractor.
- Prepares and submits routine or special administrative and technical reports by due dates as required, requested, or delegated.
- Orders and maintains inventories for all necessary supplies and reagents in assigned section(s) to always have an adequate amount on hand.
- Trains new technologists and technicians in the assigned section(s) procedures and policies and provides subsequent training in all new or revised procedures and techniques for assigned shift(s) or provides remedial training as necessary. Responsible for maintaining orientation records on new associates.
- Assists the Director/Manager in designing, implementing, collecting, and analyzing data, and reporting all phases of a comprehensive performance improvement program that involves laboratory personnel in Performance Improvement activities.
- Prepares and conducts in-service education either formally or informally for assigned section(s) and shift(s).
- Provides input on personnel for hire, fire, transfer, interview, disciplinary probation, etc.; counsels and documents technical deficiencies.
- Performs skills review and competency assessments and maintains appropriate documentation on all technical personnel as delegated by the Laboratory Manager/Director.
- Oversees and enforces expectations of personnel in assigned section(s).
- Participates in proficiency testing surveys; reviews and evaluates results and maintains copies of survey records in section(s).
- Coordinates and attends meetings as required to discuss changes and developments regarding policies, equipment, procedures, staffing, etc.
- Utilizes and has a thorough working knowledge of the Laboratory Information System and applications thereof.
- Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the population-specific and developmental needs of patients served by the department.
- Appropriately adapts assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, age-specific, and other developmental needs of each patient served.
- Processes patient specimens, including collection, handling, and distribution always cognizant of minimal pediatric specimen volumes (when required).
- Performs all routine and complicated laboratory procedures in the primary section to which assigned about age (pedi) or sex-specific values.
- Provides notification and documentation of critical laboratory values obtained.
- Calculates, enters, and/or verifies results of laboratory procedures.
- Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary for the performance of assigned job duties.
- Keeps abreast of Medical Technology, by reading Journals, texts, and technical bulletins; attends workshops and seminars; becomes active in local professional associations.
- Demonstrates adherence to the CORE values of CHRISTUS Health.
- Performs other duties as assigned.
