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Call Center Representative

2 months ago

Charlotte, United States US Tech Solutions Full time

Duration: 06 Months

Description:
Manage large amounts of incoming calls Generate sales leads Identify and assess customer’s needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Responsibilities:

· Manage large amounts of incoming calls.

· Generate sales leads Identify and assess customer’s needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and interactive communication.

· Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas.

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies.

· Take the extra mile to engage customers

Experience:

Call center experience.

Skills:

Call Handling – Managing high volumes of inbound calls efficiently.

Sales Lead Generation – Identifying and capitalizing on opportunities to generate sales leads.

Customer Needs Assessment – Identifying and understanding customer needs to ensure satisfaction.

Relationship Building – Building and maintaining trust-based relationships with customers through open communication.

Communication Skills – Providing accurate, clear, and complete information using appropriate methods/tools.

Target Achievement – Meeting sales and customer service targets, as well as call-handling quotas.

Problem Solving – Handling customer complaints and providing timely solutions, ensuring follow-up for resolution.

Record Management – Keeping detailed records of customer interactions and managing account information efficiently.

Policy Adherence – Following communication procedures, guidelines, and policies.

Customer Engagement – Going above and beyond to engage and satisfy customers.

Education:

Bachelors/High School