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Call Center Representative

1 month ago

Charlotte, United States Fresh Form Draft Full time
Call Center Representative

Department: Every Word Code

Employment Type: Full Time

Location: Charlotte, NC

Compensation: $17.50 - $24.00 / hour

Description

Job Title: Call Center Representative

Location: Charlotte, NC

Job Type: Full-time

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will handle inbound and/or outbound calls, assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate is a strong communicator, adept at problem-solving, and able to handle multiple tasks in a fast-paced environment.

Key Responsibilities
  • Handle inbound/outbound customer calls in a professional and courteous manner.
  • Respond to customer inquiries regarding products, services, billing, and other issues.
  • Maintain accurate records of customer interactions, transactions, and details of inquiries, complaints, or comments.
  • Escalate unresolved issues to appropriate team members or departments when necessary.
  • Provide information about company products and services, including promotions and offers.
  • Meet daily, weekly, and monthly performance metrics such as call volume, customer satisfaction, and resolution time.
  • Stay up-to-date with product and service knowledge to provide accurate and thorough responses.
  • Participate in training and ongoing coaching to improve performance.
Skills, Knowledge and Expertise
  • High school diploma or equivalent (some college preferred).
  • Strong communication and listening skills, with a clear and professional phone manner.
  • Ability to handle high call volumes and maintain composure under pressure.
  • Problem-solving skills and a proactive attitude toward resolving customer issues.
  • Basic computer skills and familiarity with CRM systems, Microsoft Office, or similar software.
Benefits
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement plan with company match.
  • Professional development opportunities.
  • Fun and creative work environment.