Outbound Call Center Representative
1 day ago
We are seeking a highly motivated and results-driven Outbound Call Center Representative to join our Member Engagement team at Signify Health. As a key member of our team, you will play a critical role in improving the lives of our members by offering, explaining, and scheduling free in-home or virtual healthcare evaluations.
Key Responsibilities- Make an average of 50 outbound calls per hour to offer, explain, and schedule healthcare evaluations with providers.
- Follow approved scripts to ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
- Present a positive, professional, and high-energy approach to clients, health plan members, and team members.
- Meet daily goals set by the department, including 300-400 outbound dials per day, 24 appointments set per day, and shift and attendance policy adherence.
- Adjust, reschedule, and cancel appointments with members and contracted providers as requested.
- Monitor performance results using designated reporting systems and report member complaints and escalations immediately to Member Engagement Managers.
- Participate in peer side-by-side coaching as needed and follow HIPAA and other security and privacy guidelines when handling protected health information.
- A High School Diploma or equivalent is preferred.
- 1+ year call center experience or 2+ years general work experience required.
- Previous outbound call center or high-volume experience working in a metrics-driven environment, with an auto dialer, and/or using scripts is preferred.
- A desire to work in an efficient, results-oriented outbound call center environment.
- Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
- Good communication skills, friendly and conversational.
- Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
- Strong computer skills and the ability to use multiple systems at the same time while making calls.
- Medical, Dental, and Vision plans, insurance starts the 1st of each month after the start date.
- Bi-weekly pay with monthly commission bonus potential.
- 401K, employee stock purchase program, and tuition reimbursement.
- Employee discount programs.
To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment, and all applicants must provide their own workspace furniture and ensure a quiet workspace.
Conditions of Employment- Successful completion of a background check is required for this position.
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