Call Center Representative

1 month ago

Charlotte, United States Equiniti Full time

Management Level

I

***This is a temporary, full-time hours, 100% remote position

Other Remote Locations: AL, CT, FL, GA, MA, MD, NC, NJ, NY, PA, SC, TX

ShiftInformation

Shift Time: 4:00 pm to 11:00 pm [PM Shift]

Hours: Monday - Friday, full timehours

Saturdays required from 10:00 am to 6:00 pm

Compensation: $18.00/hour

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: www.equiniti.com/us

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

A Proxy Call Center Representative, who will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills. To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels.

Role Responsibilities

  • Work on an automated dialer handling large call volumes daily.
  • Manually research contact information for shareholders.
  • Solicit shareholder votes and accurately record voting instructions.
  • Respond to shareholder inquiries using fact sheets and materials provided.
  • Maintain updated call center database by entering information.
  • Ability to quickly react to questions and refer to support guides.
  • Ability to effectively follow scripts and department procedures.

Role Requirements

  • Must be at least 18 years old
  • Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
  • Previous virtual Call Center experience preferred.
  • Must be able to work remotely from a safe, private and quiet work location.
  • Note: All Employees Day 1 will log in with managers to determine appropriate working environment and that each employee has the capability of following IT Security Protocols which includes IP checks.
  • Must have excellent phone etiquette with clear communication skills.

Must possess your own computer equipment with the following specifications:

  • Windows PC (no iPads, MacBooks, or Chromebooks)
  • Windows Operating System (preferably Windows 10)
  • Google Chrome needs to be installed as the default browser.
  • Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted)
  • Unmetered mobile phone access for the purposes of contact between you and our team
  • USB connected headset with noise cancelling features (not Wireless)

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

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