Medical Call Center Representative

3 days ago


Charlotte, North Carolina, United States Meduit Full time
About Meduit

Meduit is a leading provider of revenue cycle management solutions for healthcare organizations. We are committed to delivering exceptional patient engagement and revenue cycle management services to our clients.

Job Summary

We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for assisting patients with their self-pay balances, updating insurance coverage, and providing exceptional customer service.

Key Responsibilities
  • Assist patients in understanding their financial responsibility and develop payment plans to resolve outstanding balances.
  • Take inbound and make outbound calls to patients to discuss their account balances and provide customer support.
  • Meet or exceed established metric goals for productivity and customer satisfaction.
  • Document all conversations electronically on company and/or client systems.
  • Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable.
  • Provide information to Client Services as needed.
  • Understand and comply with all federal and state laws and regulations regarding collections policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Must be willing to submit to a background check.
  • Characterize high integrity and excellent interpersonal, verbal, and written communication skills.
  • Able to work successfully in a fast-paced environment.
  • Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA.
  • Experience with medical billing/claims processing preferred.
  • Proficient in PC-based applications (Microsoft Outlook, Word, and Excel).
  • Time management and sound decision-making skills.
  • Have a positive attitude and demonstrate teamwork.
  • Strong organizational and problem-solving skills.
  • Provide excellent customer service in a variety of situations, including those that escalate.
  • Able to use strong attention to detail and data management skills.
What We Offer
  • Full comprehensive paid training program.
  • Medical, dental, and vision insurance.
  • HSA and FSA available.
  • 401(k) plans with company match.
  • PTO and paid holidays.
  • Employer-paid life insurance and long-term disability.
  • Internal company growth and steady work schedule.


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