Medical Call Center Representative
3 days ago
Meduit is a leading provider of revenue cycle management solutions for healthcare organizations. We are committed to delivering exceptional patient engagement and revenue cycle management services to our clients.
Job SummaryWe are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for assisting patients with their self-pay balances, updating insurance coverage, and providing exceptional customer service.
Key Responsibilities- Assist patients in understanding their financial responsibility and develop payment plans to resolve outstanding balances.
- Take inbound and make outbound calls to patients to discuss their account balances and provide customer support.
- Meet or exceed established metric goals for productivity and customer satisfaction.
- Document all conversations electronically on company and/or client systems.
- Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable.
- Provide information to Client Services as needed.
- Understand and comply with all federal and state laws and regulations regarding collections policies and procedures.
- High school diploma or equivalent required.
- Must be willing to submit to a background check.
- Characterize high integrity and excellent interpersonal, verbal, and written communication skills.
- Able to work successfully in a fast-paced environment.
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA.
- Experience with medical billing/claims processing preferred.
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel).
- Time management and sound decision-making skills.
- Have a positive attitude and demonstrate teamwork.
- Strong organizational and problem-solving skills.
- Provide excellent customer service in a variety of situations, including those that escalate.
- Able to use strong attention to detail and data management skills.
- Full comprehensive paid training program.
- Medical, dental, and vision insurance.
- HSA and FSA available.
- 401(k) plans with company match.
- PTO and paid holidays.
- Employer-paid life insurance and long-term disability.
- Internal company growth and steady work schedule.
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Charlotte, North Carolina, United States Meduit Full timeAbout MeduitMeduit is a leading provider of revenue cycle management solutions for healthcare organizations. We are committed to delivering exceptional patient engagement and revenue cycle management services to our clients.Job SummaryWe are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center...
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