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Medical Call Center Representative
2 months ago
We are seeking a highly skilled and compassionate Medical Call Center Representative to join our team at Meduit. As a key member of our revenue cycle management team, you will play a critical role in ensuring seamless patient engagement and resolving outstanding balances.
Key Responsibilities:- Provide exceptional customer service to patients via phone, resolving their financial responsibilities in a helpful and non-threatening manner.
- Meet or exceed established metric goals, adhering to standardized productivity guidelines.
- Follow established procedures to resolve patient account balances, including identifying consumer payment plans, utilizing call scripts, and setting up consumer payments over the phone.
- Document all conversations electronically on company and/or client systems.
- Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable.
- Provide information to Client Services as needed.
- Understand and fully comply with all federal and state laws and regulations regarding collections policies and procedures.
- High school diploma or equivalent.
- Must be willing to submit for a background check.
- Characterize high integrity.
- Excellent interpersonal, verbal, and written communication skills.
- Able to work successfully in a fast-paced environment.
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA.
- Experience with medical billing/claims processing.
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel).
- Time management and sound decision-making skills.
- Have a positive attitude and demonstrate teamwork.
- Strong organizational and problem-solving skills.
- Provide excellent customer service in a variety of situations, including those that escalate.
- Able to use strong attention to detail and data management skills.
- Full comprehensive Paid Training Program (3+ weeks).
- Medical, Dental, and Vision insurance.
- HSA and FSA available.
- 401(K) plans with company match.
- PTO and Paid holidays.
- Employer-paid life insurance and long-term disability.
- Internal company growth.
- Steady work schedule (remote/hybrid flexibility after 6-month probationary period).
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
