Partner Success Manager

1 month ago

New York, United States Fluent Full time

As a Partner Success Manager for adflow, you will leverage your relationship-building and marketing expertise-along with your analytical, communication, and interpersonal skills-to deliver exceptional client service, drive campaign growth, optimize performance, and conduct market analysis You will persistently champion and uncover the business needs of your Partners and troubleshoot how our offerings can grow our partnership and the adflow product. You will be a key member of a quickly growing team specializing in acquiring Media Supply for adflow.

Adflow presents customers with relevant offers in a post transaction environment on 3rd party e-commerce sites. It is prompted on the purchase confirmation page and matches consumers with relevant offers based on demographics and known purchase behavior.

What You'll Do

  • Function as support for account management for adflow Publishers- support initially with all partners, then to own dedicated "portfolio" of partners after determined onboarding period; tasks include:
        • Continued direct dialogue with each partner
        • Weekly/ bi-weekly/ monthly calls, QBRs, partner objectives & KPIs
        • Partner with Sales rep at a relationship level, but all day-to-day communications, tasks, reporting, forecasting, QBRs, etc., managed through PS
        • Reporting insights and analysis
  • Partner Onboarding-
        • Project management of launch strategy for new Media sources, pre & post launch communication, call scheduling, build materials & specs, partnering with Ops to execute
        • Collaborate with Sales team to outline KPIs, goals, milestones for partnership
  • Serve as the voice of the Partner internally, advocating for needs & requests, sharing feedback, and success stories to drive product and customer service improvements
  • Collaborate with cross-functional teams, including Sales, Marketing, Ops, Product and Finance to deliver a seamless customer experience and troubleshoot pain points
  • Partner with Client Success and Data Science teams to maximize media mix and Partnership strategy based on key campaign & demographic insights
  • Support with expanding opportunities, such as identifying and onboarding new placements with existing Partners
  • Partner testing - collaborate on A/B creative strategy with Ops support to execute and find new creative wins
  • Manage volume forecasting calendar with Finance, Client Success and Tech
  • Partner with Product to present new product features, upgrades and solutions to Partners and drive adoption (where applicable)
  • Manage monthly billing with Partners
Requirements
  • 3+ years Partnership or Client Success Management
  • Experience managing a dedicated portfolio of clients- daily comms and roadmap for strategic goals
  • Excellent communication and interpersonal skills via zoom, email, Slack (personable, accountable and grounded)
  • Familiarity and comfort with technical concepts and troubleshooting (particularly tag managers, pixels, iFrames, JS, SDKs, etc.)
  • Strong project management and time management skills
  • Creative and agile thinker with the ability to drive success with, and communicate concepts cross-functionally between Sales, Tech, Product and External parties to accomplish OKRs
  • Experience with, and enjoys data analysis and trends
  • Operationally focused, with a knack for creating processes and finding optimizations and efficiencies
  • Thrives in a start-up environment and is energized by quick pivots
  • Interest in e-commerce, Retail Media Networks and consumer psychology a plus
Fluent, Inc. (NASDAQ: FLNT) has been a leader in performance marketing since 2010, offering customer acquisition and partner monetization solutions that exceed client expectations. Leveraging untapped channels and diverse ad inventory across partner ecosystems and owned sites, Fluent connects brands with consumers at the most optimal moment, ensuring impactful engagement when it matters most. Constantly innovating and optimizing for performance, Fluent unlocks additional revenue streams for partners and empowers advertisers to acquire their most valuable customers at scale. For more insights, visit www.fluentco.com.

Benefits

At Fluent, we like what we do, and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes In addition, we offer a fully stocked kitchen, catered breakfast and lunch, and our office manager keeps the calendar stocked with activity-filled events. When we're not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes. And we have all the practical benefits, too...
  • Competitive compensation
  • Ample career and professional growth opportunities
  • New Headquarters with an open floor plan to drive collaboration
  • Health, dental, and vision insurance
  • Pre-tax savings plans and transit/parking programs
  • 401K with competitive employer match
  • Volunteer and philanthropic activities throughout the year
  • Educational and social events
  • The amazing opportunity to work for a high-flying performance marketing company

Salary Range: 90,000 to $100,000 - The base salary range represents the low and high end of the Fluent salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance.

Candidates may be at risk of targeting by malicious actors seeking personal information. Fluent recruiters will only reach out via LinkedIn or email with an @fluentco.com domain. Any outreach by Fluent via other sources (e.g. text, other domains etc) should be ignored.

Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision (§ 274B) of the Immigration and Nationality Act (INA), 8 U.S.C. § 1324b.

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