Partner Success Manager

1 week ago

New York, United States Fluent Full time

As a Partner Success Manager for adflow, you will leverage your relationship-building and marketing expertise-along with your analytical, communication, and interpersonal skills-to deliver exceptional client service, drive campaign growth, optimize performance, and conduct market analysis You will persistently champion and uncover the business needs of your Partners and troubleshoot how our offerings can grow our partnership and the adflow product. You will be a key member of a quickly growing team specializing in acquiring Media Supply for adflow.

Adflow presents customers with relevant offers in a post transaction environment on 3rd party e-commerce sites. It is prompted on the purchase confirmation page and matches consumers with relevant offers based on demographics and known purchase behavior.

What You'll Do

  • Function as support for account management for adflow Publishers- support initially with all partners, then to own dedicated "portfolio" of partners after determined onboarding period; tasks include:
        • Continued direct dialogue with each partner
        • Weekly/ bi-weekly/ monthly calls, QBRs, partner objectives & KPIs
        • Partner with Sales rep at a relationship level, but all day-to-day communications, tasks, reporting, forecasting, QBRs, etc., managed through PS
        • Reporting insights and analysis
  • Partner Onboarding-
        • Project management of launch strategy for new Media sources, pre & post launch communication, call scheduling, build materials & specs, partnering with Ops to execute
        • Collaborate with Sales team to outline KPIs, goals, milestones for partnership
  • Serve as the voice of the Partner internally, advocating for needs & requests, sharing feedback, and success stories to drive product and customer service improvements
  • Collaborate with cross-functional teams, including Sales, Marketing, Ops, Product and Finance to deliver a seamless customer experience and troubleshoot pain points
  • Partner with Client Success and Data Science teams to maximize media mix and Partnership strategy based on key campaign & demographic insights
  • Support with expanding opportunities, such as identifying and onboarding new placements with existing Partners
  • Partner testing - collaborate on A/B creative strategy with Ops support to execute and find new creative wins
  • Manage volume forecasting calendar with Finance, Client Success and Tech
  • Partner with Product to present new product features, upgrades and solutions to Partners and drive adoption (where applicable)
  • Manage monthly billing with Partners
Requirements
  • 3+ years Partnership or Client Success Management
  • Experience managing a dedicated portfolio of clients- daily comms and roadmap for strategic goals
  • Excellent communication and interpersonal skills via zoom, email, Slack (personable, accountable and grounded)
  • Familiarity and comfort with technical concepts and troubleshooting (particularly tag managers, pixels, iFrames, JS, SDKs, etc.)
  • Strong project management and time management skills
  • Creative and agile thinker with the ability to drive success with, and communicate concepts cross-functionally between Sales, Tech, Product and External parties to accomplish OKRs
  • Experience with, and enjoys data analysis and trends
  • Operationally focused, with a knack for creating processes and finding optimizations and efficiencies
  • Thrives in a start-up environment and is energized by quick pivots
  • Interest in e-commerce, Retail Media Networks and consumer psychology a plus
Fluent, Inc. (NASDAQ: FLNT) has been a leader in performance marketing since 2010, offering customer acquisition and partner monetization solutions that exceed client expectations. Leveraging untapped channels and diverse ad inventory across partner ecosystems and owned sites, Fluent connects brands with consumers at the most optimal moment, ensuring impactful engagement when it matters most. Constantly innovating and optimizing for performance, Fluent unlocks additional revenue streams for partners and empowers advertisers to acquire their most valuable customers at scale. For more insights, visit www.fluentco.com.

Benefits

At Fluent, we like what we do, and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes In addition, we offer a fully stocked kitchen, catered breakfast and lunch, and our office manager keeps the calendar stocked with activity-filled events. When we're not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes. And we have all the practical benefits, too...
  • Competitive compensation
  • Ample career and professional growth opportunities
  • New Headquarters with an open floor plan to drive collaboration
  • Health, dental, and vision insurance
  • Pre-tax savings plans and transit/parking programs
  • 401K with competitive employer match
  • Volunteer and philanthropic activities throughout the year
  • Educational and social events
  • The amazing opportunity to work for a high-flying performance marketing company

Salary Range: 90,000 to $100,000 - The base salary range represents the low and high end of the Fluent salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance.

Candidates may be at risk of targeting by malicious actors seeking personal information. Fluent recruiters will only reach out via LinkedIn or email with an @fluentco.com domain. Any outreach by Fluent via other sources (e.g. text, other domains etc) should be ignored.

Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision (§ 274B) of the Immigration and Nationality Act (INA), 8 U.S.C. § 1324b.

  • Partner Success Manager

    2 weeks ago

    New York, United States Fluent, LLC Full time

    As a Partner Success Manager for adflow, you will leverage your relationship-building and marketing expertise—along with your analytical, communication, and interpersonal skills—to deliver exceptional client service, drive campaign growth, optimize performance, and conduct market analysis You will persistently champion and uncover the business needs of...

  • Teacher Opportunity at Success Academy

    4 weeks ago

    New York, New York, United States Success Academy Full time

    At Success Academy, we're passionate about providing a world-class education to students in New York City. We're seeking a dedicated Teacher who shares our commitment to academic excellence and student success.About the Role:This is an exciting opportunity to join our team of talented educators and make a meaningful impact in the lives of our students. As a...

  • Customer Success Manager

    1 month ago

    New York, New York, United States The Fedcap Group Full time

    Job DescriptionSingle Stop is seeking a Customer Success Manager to facilitate onboarding, training, and consulting services for new and existing partners. The ideal candidate will be responsible for delivering personalized consulting services, designing and leading training sessions, and ensuring partners maximize the impact of our solutions on the...

  • Client Success Manager

    1 month ago

    New York, United States ProCFO Partners Full time

    This is a remote position. Job Title: Client Success Manager Location: Remote Reports to: Client Success Leader Company Overview: Since 2020 ProCFO Partners has been revolutionizing financial management for small to midsized businesses. By offering fractional CFO services we provide tailored financial strategies and insights that help businesses...

  • Manager, Customer Success

    7 days ago

    New York, United States Apploi Full time

    The Role At Apploi, our Customer Success team is passionate about enabling positive experiences and helping customers get the very best value from our platform. Partnering with customers to ensure success for all, Apploi strives to deliver customizable recruiting solutions that fit every hiring process on a platform made for humans, by humans. We are...

  • Director, Partner Management

    4 weeks ago

    New York, United States WebMD Full time

    Description Position at WebMD WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery. Our combination of leading brands in the industry-including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network,...

  • Customer Success Manager

    2 months ago

    New York, United States Togetherhood Full time

    About Togetherhood At Togetherhood, we are transforming enrichment and education for children from preschool through high school. As a rapidly growing technology marketplace, we simplify the creation of world-class enrichment programs for schools, community centers, residential communities, and homeschooling networks. Our mission is to ensure that every...

  • Partner Marketing Manager

    1 week ago

    New York, United States Educated Solutions Corp Full time

    ESC has an exciting opportunity for a self-directed Partner Marketing Manager to help drive customer adoption of our premier client’s Cloud Computing platform through Technology Partners. If you have a passion for the cloud, love helping partners reach their full potential, and are an expert in designing and implementing joint marketing plans with partners...

  • Customer Success Manager

    6 days ago

    New York, United States MagniFind Full time

    MagniFind is excited to partner with a leading AI-driven growth platform in the search for a Customer Success Manager to drive client success and retention. YOUR BACKGROUND: 3+ years in customer success or account management within SaaS or marketing technology. Proven experience managing digital ad campaigns with expertise in Google and Meta platforms....

  • HR Operations Manager

    1 day ago

    New York, New York, United States Success Academy Full time

    Job SummaryWe are seeking a seasoned HR Operations Manager to join our team at Success Academy. In this role, you will be responsible for managing the coordination, preparation, and execution of new hire orientation on a weekly basis.The ideal candidate should have a strong background in Workday HCM and related processes, with at least 5 years of experience...

  • Customer Success Manager

    1 week ago

    New York, United States MagniFind Full time

    MagniFind is excited to partner with a leading AI-driven growth platform in the search for a Customer Success Manager to drive client success and retention.YOUR BACKGROUND:3+ years in customer success or account management within SaaS or marketing technology.Proven experience managing digital ad campaigns with expertise in Google and Meta platforms.Strong...

  • Partner Development Manager

    5 months ago

    New York, United States Talent Trellis Full time

    About the job Partner Development Manager At Talent Trellis, we are designing a new way to do business. We help North American businesses scale by building virtual workforces, allowing them to focus on revenue-generating activities. With offices in Toronto and Pakistan, we are highly skilled in recruiting talented virtual employees across various sectors...

  • Customer Success Manager

    2 months ago

    New York, United States Unily Full time

    About Unily Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Este Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and...

  • Senior Manager, Customer Success

    3 months ago

    New York, United States Reality Defender Full time

    About Reality Defender Reality Defender is an American-built enterprise startup pioneering dual-use deepfake detection across audio, imagery, video, and text. From being a Y Combinator graduate, Comcast NBCUniversal LIFT Labs alumni, backed by DCVC, RSA Sandbox Challenge Winner 2024, and ElevenLabs partner, Reality Defender has the most groundbreaking...

  • Customer Success Manager

    3 weeks ago

    New York, United States PERSUIT Full time

    As a Customer Success Manager at PERSUIT, you'll play a pivotal role in managing and growing relationships with our most strategic clients. You'll act as a trusted advisor to corporate law departments, guiding them through best practices in RFP and Alternative Fee Arrangement (AFA) strategies while ensuring they derive maximum value from our platform. Your...

  • Customer Success Manager

    3 days ago

    New York, United States TicketManager Full time

    Live events are fun. Concerts, sporting events, festivals....we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. The...

  • Customer Success Manager

    6 months ago

    New York, United States Justworks Full time

    Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Unily Full time

    About UnilyUnily partners with the world's largest and most complex enterprises to power digital transformation through employee experience. Our market-leading Employee Experience platform helps iconic brands like Este Lauder Companies, CVS Health, and British Airways improve productivity, streamline communication, and foster a highly connected workplace.Job...

  • HR Shared Services Manager

    1 month ago

    New York, New York, United States Success Academy Full time

    Job Title: HC Shared Services & Operations ManagerJob Summary:We are seeking a dedicated and detail-oriented HC Shared Services & Operations Manager to join our team and contribute to our mission of delivering high-quality HR support to our applicants, new hires, and existing employees. The ideal candidate should have a strong background in Workday HCM and...

  • Senior Manager, Customer Success

    4 months ago

    New York, United States Reality Defender Full time

    About Reality Defender Reality Defender is an American-built enterprise startup pioneering dual-use deepfake detection across audio, imagery, video, and text. From being a Y Combinator graduate, Comcast NBCUniversal LIFT Labs alumni, backed by DCVC, RSA Sandbox Challenge Winner 2024, and ElevenLabs partner, Reality Defender has the most groundbreaking...