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Customer Escalation Specialist

4 months ago

Longwood, United States Sears Home Services Full time

Are you a skilled problem-solver with a passion for customer satisfaction? Sears Home Services is seeking Escalation Specialists to join our dynamic team in Longwood, FL.

As an Escalation Specialist, you will play a crucial role in resolving customer inquiries and ensuring their satisfaction with Sears Protection products. This onsite position offers a stable schedule from Monday to Friday, with **no weekends or nights,** providing you with a great work-life balance.

**Key Responsibilities**:

- Escalate complex concerns to ensure timely resolutions
- Maintain comprehensive product knowledge through continuous training

**Required Skills**:

- Minimum 6 months of customer service experience
- Detail oriented
- Ability to work well in a team environment

Pay: $18.00 per hour

Expected hours: 35 - 37 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- Call center
- In-person

Work Location: In person