Customer Service Representative
2 weeks ago
Position Level
Entry Level
Location
Greenway Kia North
Employment Type
Part-Time
Education Requirement
High School Diploma or GED
Job Category
Administrative Support
About Greenway Automotive Group
Greenway Automotive Group is a leading, privately owned automotive organization dedicated to excellence in customer service across multiple states including Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. Our network of 43 dealerships is recognized for outstanding performance in sales, service, and customer satisfaction. We are proud to be an Equal Opportunity Employer.
Position Summary:
The Receptionist/Cashier at Greenway Kia North plays a vital role in ensuring a welcoming environment for our customers. This position is responsible for managing incoming calls and greeting visitors with a friendly demeanor, setting a positive tone for our dealership. The ideal candidate will be an attentive listener and a reliable source of information, assisting customers with professionalism and care.
Key Responsibilities:
- Warmly greet all visitors and customers.
- Handle incoming phone calls and direct them appropriately.
- Process payments for services and products efficiently.
- Utilize the point-of-sale system and other necessary software.
- Maintain accountability for cash drawer operations.
- Collaborate with various departments to address customer inquiries.
- Resolve customer concerns or escalate as necessary.
- Perform additional tasks as assigned.
- Dependable and highly professional demeanor.
- High school diploma or GED is mandatory.
- Experience with point-of-sale systems and cash handling is preferred.
- Prior experience in retail or customer service is advantageous.
- Strong mathematical skills for accurate financial transactions.
- Excellent communication and problem-solving abilities, particularly under pressure.
- Proficient telephone etiquette.
- Strong organizational and time management capabilities.
- Friendly attitude and helpful nature.
- Proficient in computer skills, including Microsoft Office Suite.
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