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Customer Care Associate

2 months ago


Longwood, Florida, United States HomeTeam Pest Defense Full time

Position: Customer Service Representative - Comprehensive Training Available

Job Category: Customer Service Requisition Number: CUSTO019857

Overview

At HomeTeam Pest Defense, we prioritize our people. As a vital service provider, we ensure that our team members have the necessary tools, support, and training to create a positive experience for every customer.

Our welcoming and supportive work environment recognizes and rewards outstanding performance. If you take pride in exceeding customer expectations and creating smiles, you might be the perfect fit for our team.

Benefits of Joining HomeTeam:

  • Comprehensive benefits package including medical, dental, and vision coverage
  • Company-paid life insurance
  • 401(k) plan with company matching
  • Employee stock purchase program
  • Paid time off including vacation, holidays, and sick leave
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship opportunities
  • HomeTeamer discounts
  • Career advancement opportunities
  • Employee referral bonuses
  • Professional growth and respect as part of an industry leader

As a Customer Service Representative, your responsibilities will include:

  • Delivering exceptional customer service in line with HomeTeam Pest Defense standards
  • Providing information to potential customers, initiating new services, and accurately setting up customer accounts
  • Maintaining positive relationships with customers
  • Escalating relevant inquiries or issues to management
  • Effectively communicating with customers to resolve concerns

HomeTeam Pest Defense has been a trusted provider of pest management services for homeowners and builders for over 25 years. As the industry leader, we emphasize PEOPLE, PROGRESS, and PROFESSIONALISM.

The pest management sector is expanding and is resilient during economic downturns. HomeTeam is financially robust and continues to grow as a subsidiary of a publicly traded company.

Requirements:

Successful candidates must pass background screenings and meet job requirements with or without accommodations.

Skills:

  • Self-Direction: Ability to work independently
  • Organizational Skills: Some knowledge required
  • Multitasking: Some knowledge required
  • Microsoft Office: Advanced proficiency
  • Customer Service: Some knowledge required
  • Computer Skills: Intermediate proficiency
  • Communication: Intermediate proficiency

Education:

High School diploma or GED is required.

Experience:

Preferred:

  • 1 year of experience working independently
  • 1 year of customer service experience

HomeTeam Pest Defense is an Equal Opportunity Employer, welcoming applicants from all backgrounds, including protected veterans and individuals with disabilities.