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Telephone Operator Ii
4 months ago
**Introduction**:
**GRADE**:
ASTD6
**LOCATION OF POSITION**:
MDH-John L Gildner RICA
15000 Broschart Rd
Rockville, MD 20850
**POSITION DUTIES**:
This position will provide the best possible patient care and education to all students and their families by attending to the duties of the receptionist and switchboard area. Many interactions begin and end at the facilities reception desk. It is imperative that outstanding customer service is practiced. Being professional, efficient, organized, friendly, and communicative are all key to success. Relaying accurate, sensitive, and timely information to the appropriate individual or department is vital. Ensuring that the conference rooms are reserved accurately, and that all log books are kept up with. Being vigilant for safety and knowing what to do in emergencies and drills is important. Asking questions when in need of assistance to your supervisor will help keep the receptionist desk area operating at a high standard.
Per the Amended Directive and Order Regarding Vaccination (MDH # 2023.04.18.03) issued by the Secretary of the Maryland Department of Health, effective April 18, 2023, staff in all hospitals and residential facilities operated by the Maryland Department of Health or any local health department are required to show proof of COVID-19 vaccination. Staff includes, but is not limited to, regular and contractual employees, contractual staff, volunteers, and other state employees performing any duties at the facility. An individual may request an accommodation by providing appropriate and sufficient documentation for bona fide medical or religious reasons.
**MINIMUM QUALIFICATIONS**:
**Education**: Completion of the Eighth grade.
**Experience**: None.
**DESIRED OR PREFERRED QUALIFICATIONS**:
- Experience working with a multi-line telephone system
- Experience working in an environment with adolescents with emotional disabilities and court involved youth
**SPECIAL REQUIREMENTS**:
**SELECTION PROCESS**:
**BENEFITS**:
**STATE OF MARYLAND BENEFITS**
**FURTHER INSTRUCTIONS**:
If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.
Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
