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Account Manager

4 months ago

Tustin, United States LIBERTY Dental Plan Full time

**Here at LIBERTY our FLOSSify is simple...**

**Find good people and help them shine**

The **Account Manager State Markets** will be responsible for oversight and management of LIBERTY's key state market accounts and will ensure our organization remains compliant with state regulatory requirements. This role will drive communication and build long-term relationships to achieve client retention and satisfaction that produces positive business outcomes.

**_
Key Responsibilities:_**
- ** Serve as the primary point of contact for assigned clients, such as DMHC and DHCS**.
- Address client inquiries, concerns, and requests promptly and professionally.
- Ensure all account activities comply with Medicaid/Medi-Cal regulations and standards.
- Develop and execute comprehensive account plans to achieve targets.
- Assist in identifying upselling and cross-selling opportunities in support of retention and business expansion.
- Oversee more complex client relationships and resolve escalated issues.
- Develop an understanding of each client’s business, market and priorities.
- Align internal activities with the client’s business strategies and goals.
- Resolve day-to-day account service issues directly or by coordinating with the internal stakeholders to a solution - quickly, efficiently, timely, and accurately.
- Monitor accounts to identify potential risks and work with functional areas to avoid and/or resolve issues.
- **_ Assist in ensuring LIBERTY's compliance program meets regulatory requirements and contractual standards for assigned accounts._**:

- Lead the preparation and submission of compliance reports and participate in audits.
- Interprets and analyzes state and federal regulatory guidance.
- Oversees the development of client reports and coordinates report delivery with appropriate staff.
- Stay abreast of changes to state policies, regulations, and procedures, and ensure organizational compliance.
- Conduct regular audits and assessments of client accounts to verify adherence to regulatory requirements.
- Provide guidance and support to business leaders regarding compliance obligations and best practices.

**_
What You'll Need..._**
- Demonstrated experience as an Account Manager.
- ** Minimum 4 years' experience in Account Management, Client Services or related, including at minimum 2 years in dental or health insurance.**:

- Minimum 4 Year bachelor's degree in healthcare administration, Public Heatlh or related field, or equivalent combination of education and relevant work experience required.
- _ Prior experience working with regulatory compliance_.
- Thorough understanding of Medicaid programs, policies, and regulatory requirements.
- Exceptional communication and interpersonal skills, with the ability to establish rapport and effectively convey complex information to clients and internal stakeholders.
- Strong analytical skills with the ability to interpret data and identify compliance gaps.
- Detail-oriented mindset with excellent organizational and time management abilities.
- Self-motivated with the capacity to work independently and collaboratively within a team environment.
- Extremely organized and motivated.
- Results driven - Strong problem solving, critical thinking, research and analytical skills.
- Solid ability to exercise initiative and judgment as well as make decisions within the scope of authority.
- Dental industry knowledge a plus.
- Proficient in all Microsoft Office products.

**LOCATION**

**WHAT LIBERTY OFFERS**

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their society. That’s why LIBERTY offers competitive and attractive benefit packages for their employees. We strive to care for employees in positive ways that promotes wellness and productive employees.

**Our first-class benefit package supports our employees and their dependents with**:

- Competitive pay structure and saving options that help you reach your financial goals
- Excellent 401k retirement benefits available which includes employer match and ability to save via a Roth IRA, plus immediate vesting during Safe Harbor period and professional financial advice through Financial Engines
- Medical insurance offered with low-cost premium for employee only coverage and LIBERTY subsidizes 50% of dependent coverage for eligible enrolled dependents.
- 100% employer paid dental coverage for employees and eligible dependents.
- 100% employer paid vision coverage for employee only coverage, low-cost premium for dependents
- Company paid basic life and AD&D coverage; options to elect additional supplemental coverage.
- Long Term Disability coverage
- Expansive wellness program including companywide Get Active challenges and Burn-A-Long with option for gym discounts.
- Employee Assistance Program
- Generous vacation and sick leave with the ability to roll time over.
- 10 paid company holidays
- Tuition Reimbursement
- Remote or Hybrid options for various positi