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International Shipping Coordinator

4 months ago

Richmond, United States Qualdoc Full time

**Position: International Shipping Coordinator**

**Location/s: Richmond, VA**

**Duration: Full Time, Permanent Role**

**Shift: 1st Shift**

**Salary: $70,000 - $80,000/Annual (Depending on experience)**

**Benefits/Incentives: Insurance Offered (Medical, Dental, Vision, etc.)**

***

**Job Summary**:
If this describes you and your ideal role, we would like to meet you. You will be an instrumental member of our growing team.

**How will you impact company's (responsibilities and duties)**:

- Performs a wide variety of duties related to the handling of imports and exports and other foreign transactions.
- Controls and evaluates international transportation for raw and finished inventory and ensures that proper classification and regulations are followed.
- Assists in establishing the company’s process parameters, and capabilities and assembles information for management.
- Files the documents required for exports/imports in a timely manner.
- Handles technical details relating to domestic and international transportation, such as customs regulations and any necessary documentation.
- Ensures proper classification of materials to the Harmonized Tariff Schedule of the United States (HTSUS code).
- Responsible for ISF filings, posting shipments, any required export/import documents, and updating and distributing in-transit reports.
- Verifies & approves both international and domestic logistics invoices and handles any issues and disputes.
- Prepares freight quotes for various departments including sales, purchasing, and shipping.
- Follows instructions and implements policies and other duties as determined by management and in compliance with our Purchasing, Accounting, Shipping, and/or Sales/Parts department.
- Uses IT systems to manage delivery times and transport costs and uses the data to evaluate and plan improvements.
- This includes tracking orders, improving customer service by using IT data for on-time delivery, and import customization if needed.
- Communicates with domestic and international partners such as freight forwarders, brokers, or truck lines to procure essential information to route air, freight, rail, or ocean shipments.
- Addresses any problems or complaints that may arise quickly and amicably.
- Strong customer service skills, creating and maintaining long-term relationships, providing shipment status and cost, coordinating shipments between the customer and their vendor, corresponding directly with the customer,
- and resolving customer issues.
- Maintain the wood receipt and usage log; documentation to support the contract for wood packaging material (ISPM15), communicate and respond to auditors.
- Support warehouse and other teams as needed.

**What you need to succeed (experience/knowledge/skills)**:

- Min. 3 years years of experience in various shipping process (international & domestic)
- Office 360 computer proficiency
- Excellent verbal and written communication skills
- Customs/tariff: 3 years required
- Excellent customer service skills
- Great organizational skills (ability to prioritize and handle multiple priorities at the same time)
- Strong problem-solving skills
- Ability to work in a fast-paced environment

**Pre-Employment Requirements**:

- Must pass a pre-employment drug test (10 panels for recreational drugs and opiates)
- Applicants for employment must be U.S. Citizens or national, U.S. permanent residents (i.e., current Green Card holders), or lawfully admitted into the U.S. as a refugee or granted asylum.