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Service Now Administrator

4 months ago

Phoenix, United States Judicial Branch of Arizona in Maricopa County Full time

Posting Date

04/29/24

Application Deadline

05/02/24

Pay Range

Min - 1st Quartile - Mid - Max

$79,000.00 - $89,000.00 - $99,000.00 - $119,000.00

The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $79,000.00 to $99,008.00.

This position is exempt under the FLSA.

What We Offer

We offer generous paid time off, paid sick leave, and 10 paid holidays We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.

Click here to learn more

Job Type

Unclassified - Judicial

Department

D800 Superior Court

About the Position
- **Applicants must currently reside in Arizona or be willing to relocate to Arizona by the time of hire. **- Standard Judicial Branch business hours are Monday through Friday from 8 am to 5 pm. This position may be eligible for a Hybrid/Telework schedule dependent on the needs of the Judicial Branch.- The Service Now Administrator is responsible for addressing a range of service requests from Judicial Branch customers and other stakeholders. The ServiceNow Administrator is in charge of the day-to-day operation of the ServiceNow, maintenance, configuration, and administration of our ServiceNow platform.
- About the Superior Court:

The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair, and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative, and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of _excellence and the principles inherent in the Rule of Law...every person, every day, every time_. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.
Position Qualifications
Education:_
- Bachelor’s degree in Computer Science, Information Technology, or technology-related field
- Experience:_
- Four (4) years of related work experience in administering, configuring, managing, installing, and troubleshooting server and storage systems.
- OR
Combined education and experience qualifications:

- An equivalent combination of post-secondary education and/or job-related experience may substitute on a year-for-year basis
Experience using JavaScript, XML, and HTML
- Strong knowledge of IT service management (ITSM) principles and processes; ITIL certification preferred
- ITIL v3 or ITIL4 Certification
- Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc
- Experience with ServiceNow upgrades, patches, and release management
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
- Knowledge, skills, and abilities:_
- Knowledge of:_
- Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes
- Deep understanding of ServiceNow functionalities, best practices, and configuration options
- Installation, configuration, patching, testing, and troubleshooting systems
- System high availability and disaster recovery
- Proficiency in ServiceNow platform administration, including configuration, customization, and scripting (e.g., JavaScript, Glide)
- Skill in:_
- Providing exceptional customer service
- Strong teamwork abilities
- Strong written and verbal technical communication
- Understanding of network standards and network security
- Strong technical expertise and attention to detail
- Ability to:_
- Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
- Multitask using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Work in a fast-paced and constantly changing environment while staying engaged and motivated and collaborate effectively with cross-functional teams
- Essential Job Tasks
- (This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)_
- Works closely with IT and business partners to configure and improve core ServiceNow platform capabilities in accordance with ITIL best practices
- Advises customers on the capabilities of the ServiceNow platform. Configures the platform to help business partners become efficient and achieve measurable benefits
- Collaborate with stakeholders to gather requirements, analyze needs, and implement soluti