Assistant Manager
3 weeks ago
Join the Rebel team for spontaneity and growth in your next role. You can earn between **$17.00-$19.00** an hour and start your career with the Rebel family today
**Why Join Our Team?**
Family owned and operated for over 30 years, we understand the service station business. We are a community-centered, value-oriented, and steadfast in serving our customers. Join the Rebel Team today for spontaneity and growth in your next role. _Help make the world a more _colorful_ place_
**Who We Are Looking For?**
Our Assistant Managers are very important to us. They represent the Rebel brand in all that they do. Therefore, our CSAs must be _welcoming, efficient_, and possess a high level of _integrity._
**SUMMARY**:
The Assistant Store Manager (ASM) provides direction and oversees the work of others in a leadership capacity. He/ She assists customers in the purchase products, develops customer connections, and maintains a positive attitude with every customer. The ASM assists the Store Manager in all operations of the store, and ensures a safe, customer-focused, and environment at all times. ASMs are responsible for all Store Manager duties when the Store Manager isnt present. The ASM position requires a high level of initiative, communication skills and organizational skills, and the ability to project a positive image of the Company while constantly providing courteous and friendly service to customers.
**ESSENTIAL JOB FUNCTIONS**:
- Assist the Store Manager (SM) in directing and supervising the day-to-day retail operations of assigned location according to company policy.
- Take ownership & accountability of location in the absence of SM.
- Assist with the preparation of necessary reports and paperwork; assists in daily supervision of staff.
- Uphold professional conduct at all times; consistently keep a positive attitude and demeanor.
- Meet, greet, and thank customers in a friendly and timely manner, providing the best customer service and handling complaints quickly and tactfully.
- Help customers purchase products by using product & promotions/pricing knowledge.
- Effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions.
- Provide assistance/training to customer service associates, lead customer service associates in utilizing transactional equipment.
- Adhere to the Company Loss Prevention Policy (proper cash handling procedures, etc.)
- Maintain security controls regarding drive-offs, burglary and theft prevention, counterfeit bills, etc., as established by the company
- Operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.).
- Provide assistance/training to customer service associates, lead customer service associates, with food service equipment and maintenance.
- Organize & maintain the store (inside/outside) including, but not limited to: Restrooms, floors, counter tops, shelving, displays, merchandise, food service equipment/area, parking lot, pumps, car wash, and facility property; train other store personnel as needed on processes.
- Verify that all customers purchasing age restricted products meet the allowable criteria for purchases (example: alcohol and tobacco sales).
- Provide answers and information to store personnel, especially regarding to questions about company Policies and Procedures.
- Document all information pertaining to incidents on appropriate company-approved forms.
- Perform all regular duties with mínimal direction and/or periodic supervision and perform additional duties as assigned.
**JOB QUALIFICATIONS**:
- 2-4 years of experience as a Supervisor or Lead CSA at a retail store.
- Must be at least 18 years of age.
- High School diploma or GED preferred.
- Must be authorized to work in the U.S.
- Ability to communicate effectively in English, both in written and oral forms is required.
- Strong capability to understand and follow oral and written instructions.
- Skilled at basic arithmetic operations using addition, subtraction, multiplication, and division.
- Demonstrated experience operating a cash register, computer console, and other related equipment and tools.
- Ability to learn basic and deep cleaning methods and procedures.
- Familiarity and ability to perform various computer operations.
- Demonstrated knowledge of a wide range of goods and services of a retail store.
- Excellent multi-tasking skills with proven success in meeting established deadlines.
- Be physically able to stand for long periods of time.
- Experience planning, coordinating, and monitoring the work of others.
- Ability to maintain a variety of logs, records, and reports related to the assigned functions.
- Ability to work alone whenever necessary with mínimal or no supervision/direction.
- Approximately 75% of work indoors (there are times when an em
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