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Healthcare Patient Service Representative

4 months ago

Atlanta, United States Serenity Healthcare Full time

**Healthcare Patient Service Representative**

Onsite - Atlanta, GA

Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Healthcare Patient Service Representative for our Atlanta, GA office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments.

**Trigger Warning**:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

**Benefits**
- Accelerated healthcare career growth - rapid advancement opportunities
- Insurance benefits (Medical, Dental, Vision) and 401K
- 20 days off annually (10 PTO days and 10 Holidays)
- Employee access to Serenity’s treatment options
- Access to corporate onsite gym, game room and other amenities
- Open to full or part time

**Responsibilities**
- Connecting with patients via phone
- Help solve problems and educate patients about TMS and Ketamine
- Coordinate with clinics for patient care
- Other relevant duties as needed.

**Qualifications**
- High School Diploma/ GED.
- Strong customer service mindset.
- Previous experience in customer service required
- Excellent verbal and written communication, and basic math skills.
- Well-versed in de-escalation skills and ability to connect with individuals.

**About**
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

**Learn More About Us**
- About Serenity Healthcare
- Serenity’s Provided Services
- Meet our Patients