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Healthcare Customer Service Representative
2 months ago
Updating Patient Records:
Healthcare Customer Service Representatives are responsible for verifying and refreshing patient records during each appointment.
This includes essential information such as contact details, insurance coverage, and medical history.
Assisting with Documentation and Payments:
These representatives aid patients in completing necessary documentation (e.g., medical history forms, consent agreements, payment arrangements). They handle cash and credit card transactions for services provided.
Addressing Patient Queries and Concerns:
Healthcare Customer Service Representatives respond to patient inquiries, concerns, and feedback.
They ensure that questions are directed to the appropriate healthcare personnel.
Qualifications and Skills:
Demonstrated experience in a similar role or as a Healthcare Customer Service Representative.
Familiarity with medical terminology and practices.
Professional appearance and demeanor.
Excellent interpersonal and communication abilities.
Strong attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Access). A high school diploma or equivalent is preferred.
