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Patient Service Representative Level 2
2 months ago
We are seeking a highly skilled Patient Service Representative Level 2 to join our team at Change Healthcare. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the timely receipt of claims payments.
Key Responsibilities- Communicate effectively with patients and insurance companies to resolve billing discrepancies and collect outstanding accounts receivable.
- Work closely with our team to identify and resolve billing and collections issues, minimizing bad debt accrual.
- Provide outstanding customer service through efficient and effective communication, ensuring patient satisfaction and loyalty.
- Meet productivity and accuracy standards, adhering to established goals and objectives.
- Collaborate with colleagues to resolve complex issues and provide support as needed.
- 1+ years of medical revenue cycle experience, with a strong understanding of healthcare billing and collection practices.
- Excellent customer service and communication skills, with the ability to read, understand, and follow verbal and written instructions.
- Basic computer skills, including proficiency in Microsoft Office and internet-based applications.
- High school diploma or equivalent required.
- Experience with patient information/claims system reimbursement processes.
- Knowledge of healthcare billing and/or collections practices, including PPO, HMO, Indemnity, Medicare, Medicaid, and Workers Compensation.
- Strong negotiation and problem-solving skills, with the ability to multitask in a fast-paced environment.
As a Patient Service Representative Level 2 at Change Healthcare, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service and driving business results. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
