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Patient Collection Specialist

3 months ago

Bettendorf, United States ORA Orthopedics Full time

**Title**: Patient Collection Specialist

**Employment Type**: Full Time

**Work Hours**: Monday through Friday, 8:00AM - 5:00PM

**City**: Bettendorf

**State**: Iowa

**We care about our employees We value and respect the talented and committed people that make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be at your best every day.**

**Position Responsibilities**:

- Acting as a liaison between collection agencies and ORA Orthopedics' patients
- Answering patient questions regarding collections and account balances over the phone
- Sending necessary letters to patients regarding the status of their accounts
- Working the collection queue
- Preparing and turning accounts over to collection agencies
- Posting payments from collection agencies
- Running and working monthly reports related to collections accounts
- Maintaining patient confidentiality and complying with all HIPAA rules and regulations

**Requirements**:

- High School Diploma or equivalent
- One year of previous experience in collections, billing, and insurance is required
- Excellent interpersonal, oral, and written communication skills
- Ability to effectively communicate and interact with patients, families, and staff from diverse backgrounds