Hotel Front Desk Night Auditor

1 month ago


Houston, United States Sheraton Houston Airport Full time

**Responsibilities**:

- Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
- Ensure all guests feel they are having an exceptional experience at the property
- Process additional administrative, bookkeeping. and accounting procedures as required
- Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
- Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages

**Qualifications**:

- Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
- Requires a flexible schedule that allows for overnight shift hours
- Must be computer proficient; experience with accounting or reservation software is a bonus
- Excellent customer service and communication skills are required
- Some college is preferred but a high school diploma or equivalent is required

**About Company**
Relax in style at Sheraton North Houston at George Bush Intercontinental Airport, where we offer guests a comfortable and convenient hotel destination at IAH. Whether you're traveling for leisure or planning to attend a business convention in one of our event spaces, you'll find yourself feeling at home in our hotel here in Houston. Our location and complimentary shuttle make it easy for guests to travel from the Houston Airport.


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