Night Auditor

4 days ago


Houston, United States Holiday Inn Houston IAH Full time

We are seeking a detail-oriented Night Auditor to join our team. The Night Auditor will be responsible for overseeing the hotel's front desk operations during the night shift, ensuring exceptional guest service and accurate financial transactions.

**Responsibilities**:

- Conduct the nightly audit process, including reconciling daily transactions and preparing reports for management.
- Greet guests upon arrival, check them in/out, and provide assistance as needed.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Handle Distressed Passenger check in rush when needed
- Process reservations, cancellations, and modifications accurately.

**Qualifications**:

- Previous experience in a IHG property, or hospitality management role preferred.
- Proficiency in hotel management software and Microsoft Office Suite.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills with fluency in multiple languages being a plus.
- Knowledge of front desk operations, phone etiquette, and guest relations.
- Ability to work efficiently during night shifts with mínimal supervision.

This is an excellent opportunity for individuals with a passion for hospitality to join our team as a Night Auditor. If you meet the qualifications and are looking to contribute to a dynamic hotel environment, we encourage you to apply.

Pay: $13.00 - $15.00 per hour

**Benefits**:

- Employee discount
- Paid time off

Schedule:

- 8 hour shift
- Overnight shift

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Houston, TX 77032 (required)

Ability to Relocate:

- Houston, TX 77032: Relocate before starting work (required)

Work Location: In person


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