See more Collapse

Front Desk Agent

2 months ago

Houston, United States Blue Sky Hospitality Solutions Full time

Front Desk Agent and Night Auditor

Overview

The Front desk agent / Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Responsibilities
•Must be able to work with and understand financial information and data, and basic arithmetic functions.
•Must be willing to cross train in other accounting or hotel-related areas.
•Must be able to prioritize job functions in order to meet deadlines.
•Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
•Audit and reconcile financial and statistical reports.
•Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
•Prepare and distribute month-end reports.
•Audit and reconcile all Front Desk Cashier's work.
•Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
•Prioritize job functions to meet deadlines.
•Ensure accuracy of all numbers reported including statistics.
•Input and update financial information into corporate communications network.
•Perform daily, weekly, monthly, and annual data processing system functions as required.
•Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
•Ensure overall guest satisfaction.
•Respond to governmental inquiries upon receipt.
•Handle guest requests

Qualifications
•High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
•Guest Service Experience preferred.
•Computer knowledge/skills required.
•Flexible and long hours sometimes required.
•Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
•Late/Overnight shift
•Always maintain a warm and friendly demeanor.
•Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
•Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
•Must be able to multitask and prioritize departmental functions to meet deadlines.
•Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
•Attending all hotel required meetings and trainings.
•Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
•Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
•Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
•Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
•Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
•Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
•Must be able to cross-train in other hotel-related areas.
•Must be able to maintain confidentiality of information.
•Must be able to show initiative, including anticipating guest or operational needs.
•Perform other duties as requested by management.

We have other current jobs related to this field that you can find below

  • Front Desk Agent

    2 months ago

    Houston, United States Atrium Hospitality Full time

    Hotel: Houston Marriott. Front Desk Agent. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a cult Front Desk, Agent, Customer Service, Hospitality, Hotel, Associate

  • Front Desk Agent 13.50hr

    4 days ago

    Houston, United States Aimbridge Hospitality Full time

    Full-time, $13.50/hr, Weekend availability required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primar Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    2 weeks ago

    Houston, United States Lodging Dynamics Full time

    Location:Courtyard Marriott Oahu North Shore Currently Hiring for Full-Time Front Desk/Activity Desk Agent About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several...

  • Front Desk Agent

    1 month ago

    Houston, United States Houston Marriott Westchase Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    1 month ago

    Houston, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Hotel Front Desk Agent

    7 days ago

    Houston, United States Holiday Inn Houston near Sugarland Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Hotel Front Desk Agent

    3 weeks ago

    Houston, United States Sheraton Houston Airport Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Front Desk Agent Westin

    3 months ago

    Houston, United States The Westin Full time

    Overview: Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests. Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees Register arriving guests by completing appropriate paperwork and obtaining...

  • Hotel Front Desk Agent

    2 weeks ago

    Houston, United States Holiday Inn Houston near Sugarland Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Hotel Front Desk Agent

    4 weeks ago

    Houston, United States Sheraton Houston Airport Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Agent

    1 month ago

    Houston, United States Le Meridien Houston Downtown Full time

    Property Description: Le Meridien Houston Downtown presents an exciting opportunity for job applicants seeking a dynamic and upscale hospitality career. Located in the heart of downtown Houston, our luxury hotel offers a unique blend of contemporary design, exceptional amenities, and renowned guest service. As a team member, you will have the chance to work...

  • Hotel Front Desk Agent

    2 months ago

    Houston, United States Blackstone Talent Full time

    Our Hotel Client in the Houston Medical Center is seeking a friendly and reliable Hotel Front Desk Agent to join their team. This is an excellent opportunity for someone who enjoys interacting with people and thrives in a customer service role. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a memorable and...

  • Hotel Front Desk Agent

    2 weeks ago

    Houston, United States Houston Marriott Westchase Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    2 months ago

    Houston, United States The Westin Houston Downtown Full time

    The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Qualification StandardsEducation & Experience: College course work in related field helpful. Experience in a hotel or related field preferred. High...

  • Front Office Agent

    21 hours ago

    Houston, United States Pyramid Global Hospitality Full time

    We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a s Office Agent, Agent, Office, Hospitality, Hotel, Business Services

  • Front Desk Agent | Night Auditor

    7 days ago

    Houston, United States Marriott Hotels & Resorts Full time

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and dispu Night Auditor, Front Desk, Agent, Auditor, Night, Bell Staff, Accounting, Hotel

  • Hotel Front Desk Agent

    2 months ago

    Houston, United States Four Points by Sheraton Houston Airport Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Front Desk Agent

    4 days ago

    Houston, United States Springhill Suites Hou DT Convention Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    2 weeks ago

    Houston, United States MCR Hotels Full time

    The Front Desk Agent at the Fairfield Inn & Suites by Marriott Houston IAH is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...

  • Front Desk Agent

    7 days ago

    Houston, United States MCR Hotels Full time

    The Front Desk Agent at the TownePlace Suites by Marriott Houston Intercontinental Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their...