Information Technology Generalist 1

1 week ago

Dauphin County PA, United States Commonwealth of PA Full time

**THE POSITION**:
Are you looking for an exciting opportunity to utilize your experience and knowledge in the information technology (IT) field? If so, look no further The Health and Human Services (HHS) IT Delivery Center provides end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA).

**DESCRIPTION OF WORK**:
**Digital Communications Support**
- Member of a team that operates all digital collaboration networking sites.
- Supports the design of all digital collaboration networking sites.
- Supports the delivery of all digital collaboration networking sites.
- Supports the operation and maintenance of all service components.
- Supports technical resources associated with the service.
- Receives work assignments from unit lead and management.
- Provides input regarding the long and short-term service goals and strategies.
- Provides input regarding future requirements and enhancements to ensure successful service evolution.
- Works closely with service lead and management to ensure the service is delivered successfully.
- Provides unit lead and management with information necessary to prepare annual budget requests.
- Provides input in reviewing purchase requests and proposals for correctness and adherence to Department’s and Commonwealth’s standards.
- Ensures all service-related schedules and calendars are properly synced to the service delivery.
- Helps to manage technology documentation, guides, and training courses that are utilized by technical and business staff in the Departments.
- Provides classroom type training for delivery center staff on how to effectively utilize the service.
- Collects and provides required artifacts such as edited recordings, attendance lists, and chat transcripts.
- Troubleshoots and resolves service issues.
- Maintains effective working relationships with managers and coworkers.
- Provides input and helps facilitate the continual improvement of the service.
- Reviews technical manuals and other literature.
- Attend workshops, seminars, and training classes to enhance knowledge in all aspects of the service.

**Technical Support**
- Ensures the effectiveness and operability of information technology and communications systems.
- Assists in the analysis of complex and / or new categories of hardware issues that impact the effectiveness of business communication systems.
- Assists in the analysis of complex and / or new categories of software issues that impact the effectiveness of business communication systems.
- Assists in the analysis of complex and / or new categories of network issues that impact the effectiveness of business communication systems.
- Assists in the analysis of complex and / or new categories of telecommunication issues that impact the effectiveness of business communication systems.
- Assists in the coordination of efforts of all IT service groups and help desks to identify, communicate, troubleshoot, and resolve high / critical issues that impact business communication systems.
- Creates and maintains technical knowledge templates.
- Encourages feedback for staff and program areas to contribute to knowledge articles.

Additional details regarding the duties of this position may be found in the position description.

**Work Schedule and Additional Information**:

- Full-time employment.
- ** Telework**:You may have the opportunity to work from home (telework) part-time up to 3 days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Free parking is located at the headquarters office.
- ** Salary**:_ _**In some cases, the starting salary may be non-negotiable.

**REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY**:
**QUALIFICATIONS**
**Minimum Experience and Training Requirements**:

- One year as an Information Technology Trainee or Information Technology Technician; **or**:

- An equivalent combination of experience and training.

**Other Requirements**:

- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.

**How to Apply**:
**Veterans**:
**Telecommunications Relay Service (TRS)**:

- 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

**EXAMINATION INFORMATION**:

- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:

- your score may be lower than deserved.
- you may be disqualified.
- You may

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