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Information Technology Generalist 1

3 months ago

Dauphin County PA, United States Commonwealth of PA Full time

**THE POSITION**:
**DESCRIPTION OF WORK**:

- As an Information Technology Generalist 1, you will provide second-level support and overflow support for items covered by the IT Help Desk. You will perform software installations, upgrades, configurations, and diagnostics, as well as serve as the backup point of contact for VPN administration. Duties include installation and configuration of VPN for client computers, and troubleshooting and correcting VPN issues as they arise.

This position also performs PC software audits and removes any non-business-related software. As necessary, you will install detection and removal software and review results with desktop management. Travel is required to remote sites throughout the state to perform hardware and software installs as well as provide training and support to users. You will attend seminars, conferences, and training classes, as well as read job related publications to keep current with new information services, products, and IT developments.

Interested in learning more? Additional details regarding this position can be found in the position description.

**Work Schedule and Additional Information**:

- Full-time employment
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
- Travel as needed.
- **Salary**:_ _**In some cases, the starting salary may be non-negotiable.

**REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY**:
**QUALIFICATIONS**

**Minimum Experience and Training Requirements**:

- One year as an Information Technology Trainee or Information Technology Technician; **or**:

- An equivalent combination of experience and training.

**Other Requirements**:

- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.

**Legal Requirements**:

- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
- You must pass a background investigation.

**How to Apply**:
**Veterans**:
**Telecommunications Relay Service (TRS)**:

- 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

**EXAMINATION INFORMATION**:

- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:

- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test **once** for this posting.

Learn more about our Total Rewards by watching this short video

**Health & Wellness**

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

**Compensation & Financial Planning**
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
**Work/Life Balance**
We know there’s more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
**Values and Culture**
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
**Employee Perks**
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

- Eligibility rules apply.