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Customer Experience Specialist

4 months ago

Addison, United States The Cary Company Full time

**What's the Gig?**

We're looking for someone who's passionate about people, thrives in a fast-paced environment, and wants to make a real impact on our customers' experiences. You'll be the go-to person for everything customer-related - from answering questions and processing orders to troubleshooting issues and building relationships. Think of yourself as a customer advocate, problem solver, and all-around leader of customer engagement

**What You'll Be Doing**:

- ** Creating Raving Fans**: Go above and beyond to provide exceptional customer experience that leaves people smiling (and coming back for more)
- ** Mastering the Multitask**: Juggle multiple tasks like a pro, while staying organized and keeping your cool.
- ** Problem-Solving Ninja**: Tackle customer issues head-on, finding creative solutions that make everyone happy.
- ** Building Relationships**: Connect with customers on a personal level, building trust and loyalty.
- ** Collaborating with the Crew**: Work closely with sales, warehouse, and other teams to ensure a seamless customer experience.
- ** Staying Ahead of the Game**: Proactively identify opportunities to improve our processes and enhance customer satisfaction.

**Who You Are**:

- ** A People Person**: You genuinely enjoy interacting with others and have a knack for building rapport.
- ** A Positive Force**: You bring good vibes and a can-do attitude to everything you do.
- ** A Problem Solver**: You're not afraid of challenges and love finding creative solutions.
- ** A Tech-Savvy Communicator**: You're comfortable with technology and have excellent written and verbal communication skills.
- ** A Team Player**: You thrive in a collaborative environment and are always willing to lend a hand.
- ** A Degree-Holder (Bonus Points)**: A bachelor's degree is preferred but not required if you've got the skills and experience to rock this role.

**Why Join Us?**
- ** We're More Than Just a Company**: We're a tight-knit team that values collaboration, creativity, and having fun.
- ** We Invest in You**: We offer opportunities for growth and development, so you can reach your full potential.
- ** We Celebrate Your Wins**: We recognize and reward hard work, because we know that your success is our success.

**Ready to Rock?**

If you're looking for a company that values your unique talents and a role where you can make a real difference, then we want to hear from you
- **Perks**:

- Medical, Dental, Vision Insurance
- Life and Supplemental Insurance
- 401K Provision
- Short Term Incentive Plan
- Profit Sharing
- HRA
- Cafeteria Plan
- Seasonal company sponsored events
- Work/Life Balance
- Childcare Reimbursement Program
- 9/80 Scheduling Option (following 1 year of employment)

**A little about the company**:

- Been around since 1895.
- Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
- Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC (2023).
- We distribute rigid packaging products and industrial filtration.
- We have a beautiful newly renovated corporate office/warehouse in Addison, IL.
- We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
- Privately owned

**We work to build autonomy, connectedness and confidence in your role**
- Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
- We have various committees employees can join (Culture Committee and Cary Cares)
- Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page)
- Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together

**People that are successful in our culture/company have the following characteristics**:

- Positive/optimistic
- Open Minded, but still look for ways to make our systems better
- Curious/Inquisitive
- Customer-Focused (ease of doing business for our customers)
- Supportive of Co-workers

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