Customer Relations Specialist
2 months ago
The Cary Company is seeking an ambitious, energetic individual to support our Addison, IL office as a Customer Relations Specialist. This position is perfect for those who thrive on managing multiple tasks while providing world-class customer service. In addition to being an excellent support for our sales force and management staffs, we are seeking a candidate with strong business acumen. We have a positive and optimistic culture, and are looking to hire this type of person. The candidate will be required to think beyond the immediate scope of the job, and understand the larger picture of the company.
Responsibilities:
- Help drive repeat business by making exceptional quality of service a high priority, responding promptly and professionally to customer inquiries via phone and email.
- Efficiently process orders and transactions.
- Track and update customers on order status and delivery timelines by coordinating with logistics and shipping partners.
- Ensure accurate and timely order fulfillment by collaborating with the sales and warehouse teams.
- Improve overall customer experience and service efficiency by collaborating with cross-functional teams.
- Resolve customer complaints, concerns, and issues in a diplomatic and effective manner.
- Maintain accurate and organized customer records in the CRM program.
- Recommend new products or services by identifying relevant features and benefits.
- Be a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty.
- Bachelors degree
- Proven experience in a customer service role a plus
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented with a high level of accuracy in order processing.
- Knowledge of packaging materials and products is a plus.
- Being bilingual in Spanish/English is a plus.
Perks:
- Medical, Dental, Vision Insurance
- Life and Supplemental Insurance
- 401K Provision
- Short Term Incentive Plan
- Profit Sharing
- HRA
- Cafeteria Plan
- Seasonal company sponsored events
- Work/Life Balance
- Childcare Reimbursement Program
- 9/80 Scheduling Option (following 1 year of employment)
- Been around since 1895.
- Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
- Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC (2023).
- We distribute rigid packaging products and industrial filtration.
- We have a beautiful newly renovated corporate office/warehouse in Addison, IL.
- We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
- Privately owned
- Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
- We have various committees employees can join (Culture Committee and Cary Cares)
- Fun Friday's, Weekly Yoga, and other company events are some highlights (check out our Facebook page)
- Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together
- Positive/optimistic
- Open Minded, but still look for ways to make our systems better
- Curious/Inquisitive
- Customer-Focused (ease of doing business for our customers)
- Supportive of Co-workers
The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at a steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.
-
Customer Relations Specialist
1 month ago
Addison, United States The Cary Company Full timeJob DescriptionJob DescriptionThe Cary Company is seeking an ambitious, energetic individual to support our Addison, IL office as a Customer Relations Specialist. This position is perfect for those who thrive on managing multiple tasks while providing world-class customer service. In addition to being an excellent support for our sales force and management...
-
Client Relations Specialist
2 weeks ago
Addison, Texas, United States National Life Group Full timeClient Relations Specialist at National Life Group - Mandarin Proficient Starting compensation is $24/hr with additional remuneration for relevant expertise and experience. This position offers a hybrid work arrangement following training, requiring three days onsite (Monday, Tuesday, Wednesday) in our Texas or Vermont office. This role is not eligible for...
-
Customer Relations Coordinator
2 weeks ago
Addison, Texas, United States Marmon Holdings, Inc. Full timeCompany OverviewMarmon Holdings, Inc. is a decentralized organization that values the contributions of its team members. We are dedicated to fostering an environment where talent thrives and innovation flourishes.Position SummaryThe Customer Relations Coordinator serves as a key point of contact for clients, processing product orders and addressing...
-
Customer Relations Advocate
1 week ago
Addison, Illinois, United States The Cary Company Full timeAbout the Role We are seeking a dedicated individual who is passionate about enhancing customer interactions, thrives in a dynamic environment, and is committed to making a positive difference in our clients' experiences. In this position, you will serve as the primary contact for all customer-related matters – from addressing inquiries and managing orders...
-
Client Relations Specialist
2 weeks ago
Addison, Texas, United States EVO Payments International Full timeOverviewAs a Customer Support Representative at EVO Payments International, your primary role will involve engaging with clients, Independent Sales Organizations (ISOs), Independent Business Analysts (IBAs), Sales Agents, Alliance Partners, and vendors. This position is crucial for delivering information about our offerings, addressing billing inquiries,...
-
Clean Energy Customer Service Specialist
1 week ago
Addison, United States 6M Executives Inc. Full timeJob DescriptionJob Description6M Executives is currently seeking a Clean Energy Customer Service Specialist with the motivation and drive to ensure that we align our customers with clean energy solutions that best meet their individual needs while making an impact on the environment. This position will be part of a state-wide initiative to help transition...
-
Customer Support Specialist
1 week ago
Addison, Texas, United States Elle Seller Full timeJob OverviewThe Customer Support Specialist plays a crucial role in delivering outstanding service by managing both incoming and outgoing communications, addressing customer queries, and ensuring overall satisfaction. This position demands exceptional communication abilities, a strong focus on customer needs, and the capacity to thrive in a dynamic work...
-
Customer Support Specialist
2 weeks ago
Addison, Texas, United States Elle Seller Full timeJob OverviewThe Customer Support Specialist plays a crucial role in delivering outstanding service by managing both incoming and outgoing communications, addressing customer queries, and ensuring a high level of client satisfaction. This position demands exceptional communication skills, a strong customer-oriented mindset, and the capability to thrive in a...
-
Customer Support Specialist
1 week ago
Addison, Texas, United States Elle Seller Full timeJob OverviewThe Customer Support Specialist plays a vital role in delivering outstanding service by managing both incoming and outgoing communications, addressing customer queries, and ensuring a high level of client satisfaction. This position demands exceptional communication skills, a dedication to customer service, and the capability to thrive in a...
-
Customer Solutions Specialist
3 weeks ago
Addison, United States Parts Town Full timePosition at Parts Town See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to...
-
Customer Support Specialist
2 weeks ago
Addison, Texas, United States Elle Seller Full timeJob OverviewThe Customer Support Specialist at Elle Seller plays a crucial role in delivering outstanding service by managing both incoming and outgoing communications, addressing customer inquiries, and ensuring a high level of customer satisfaction. This position demands exceptional communication abilities, a dedication to customer service, and the...
-
Sales and Customer Support Specialist
2 weeks ago
Addison, Texas, United States Dean Technology, Inc Full timeAbout Dean Technology, Inc: Dean Technology, Inc. is a reputable firm specializing in the design and manufacturing of high voltage product solutions for various sectors including industrial, medical, and commercial.Position Overview: We are seeking a dedicated Sales and Customer Support Specialist to enhance our customer service operations. This role is...
-
Customer Engagement Specialist
2 weeks ago
Addison, Texas, United States FM Search Full timeJob OverviewAs a Customer Engagement Specialist at FM Search, you will play a pivotal role in fostering relationships with our service providers.Key Responsibilities:Identify and engage with vendors based on geographical area, pricing, and industry.Guide service providers through the onboarding process.Negotiate favorable terms with vendors.Provide training...
-
Customer Service Specialist
2 weeks ago
Addison, Texas, United States Phpagency Full timeAbout PHP Agency PHP Agency is a prominent national life insurance field marketing organization (FMO) established to provide exceptional insurance solutions to a diverse clientele. Our mission is to empower individuals in the middle-class market by offering them the opportunity to build rewarding careers as life insurance agents. With a robust network of...
-
Vendor Relations Specialist
1 week ago
Addison, United States CheckSammy Full time $18 - $20Job DescriptionJob DescriptionWe are seeking a dynamic and detail-oriented Vendor Sourcing Coordinator to join our team. The successful candidate will be responsible for identifying and onboarding companies that provide bulk junk removal services. This role requires excellent research skills, strong communication abilities, and a keen eye for quality vendors...
-
Customer Solutions Specialist
1 day ago
Addison, United States Parts Town Full timePosition at Parts Town See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to...
-
Customer Retention Specialist
2 months ago
Addison, United States D&M Auto Leasing Full timeFourStars Finance was established in 2010 and is an affiliate of D&M Auto Leasing. The company partners with banks, credit unions, and captive funding sources to provide financing options and serve the needs of leasing companies and franchised dealerships. The business model and infrastructure were built based on over 30 years of experience in the leasing...
-
Customer Development Representative
3 months ago
Addison, United States WRIGHT CONSULTING TEAM LLC Full timeJob DescriptionJob DescriptionWe are looking for a Customer Development Specialist to join our team. You will be responsible for overseeing our small to medium sized clients. You will identify areas of improvement to increase the client's brand awareness. This position is client facing and involves direct sales. A Customer Development Specialist is...
-
Customer Engagement Supervisor
2 weeks ago
Addison, Texas, United States Stellantis Financial Services US Full timeAbout Stellantis Financial Services (SFS)SFS is the dedicated finance entity for one of the foremost global automotive manufacturers and a mobility service provider, featuring renowned brands such as Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move, and Leasys. Our dynamic...
-
Customer Support Specialist
2 weeks ago
Addison, Texas, United States Phpagency Full timeAbout PHP Agency PHP Agency is a prominent national organization specializing in life insurance marketing, established to empower individuals in the middle-class sector. We collaborate with top-tier insurance and annuity providers to deliver a wide array of insurance solutions tailored to our diverse clientele. PHP Agency offers flexible career opportunities...