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Customer Retention Specialist
2 months ago
FourStars Finance was established in 2010 and is an affiliate of D&M Auto Leasing. The company partners with banks, credit unions, and captive funding sources to provide financing options and serve the needs of leasing companies and franchised dealerships. The business model and infrastructure were built based on over 30 years of experience in the leasing market, creating a highly efficient and robust work environment. FourStars Finance currently manages over 1 Billion dollars in leases.
Privately-held D&M Holdings is the parent company of D&M Auto Leasing, Four Stars Finance, Dallas Lease Returns, and Apple Leasing.
Business Address:
Four Stars Finance
16479 Dallas Pkwy, Suite 720
Addison, TX 75001
We are seeking a Customer Retention Specialist to provide exemplary customer service for our clients and lenders.
RESPONSIBILITIES:
Aptitude for discretion given sensitive and confidential information
Answer phones and respond to incoming email requests
File and process insurance claims
Provide accurate payoffs to dealers upon request by communicating with lenders
Process daily Welcome Letters for new lessees
Assist with insurance tracking
Scan and index all lease correspondence
Process returned mail and address changes
Audit funding documents for accuracy
Assist with personal property questions and documents
Assist with special projects
QUALIFICATIONS
Education
High School Diploma or Equivalent required
Associates or Bachelor Degree preferred
Experience
High sense of urgency and ability to work at a fast pace
Leadership traits and/or supervisory experience
Excellent customer service and organizational skills
Self-motivated, goal-oriented and enthusiastic presence in a team environment
Ability to manage repetitive tasks day to day to stay ahead
Ability to use creative thinking and resolve one-off scenarios
Proficient computer skills (Microsoft Office Suite - Word, Excel)
Professional appearance with reliable work ethic
Being bilingual is a plus
Benefits
Fast paced work environment
Medical and dental coverage available after orientation period
Paid vacation
401k
All potential employees must have a valid driver's license and pass pre-employment testing to include a background check and drug screen.
#LI-Onsite
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
