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Customer Experience Specialist

2 months ago

Addison, United States The Cary Company Full time

What's the Gig?

We're looking for someone who's passionate about people, thrives in a fast-paced environment, and wants to make a real impact on our customers' experiences. You'll be the go-to person for everything customer-related – from answering questions and processing orders to troubleshooting issues and building relationships. Think of yourself as a customer advocate, problem solver, and all-around leader of customer engagement

What You'll Be Doing:

  • Creating Raving Fans: Go above and beyond to provide exceptional customer experience that leaves people smiling (and coming back for more)
  • Mastering the Multitask: Juggle multiple tasks like a pro, while staying organized and keeping your cool.
  • Problem-Solving Ninja: Tackle customer issues head-on, finding creative solutions that make everyone happy.
  • Building Relationships: Connect with customers on a personal level, building trust and loyalty.
  • Collaborating with the Crew: Work closely with sales, warehouse, and other teams to ensure a seamless customer experience.
  • Staying Ahead of the Game: Proactively identify opportunities to improve our processes and enhance customer satisfaction.

Who You Are:

  • A People Person: You genuinely enjoy interacting with others and have a knack for building rapport.
  • A Positive Force: You bring good vibes and a can-do attitude to everything you do.
  • A Problem Solver: You're not afraid of challenges and love finding creative solutions.
  • A Tech-Savvy Communicator: You're comfortable with technology and have excellent written and verbal communication skills.
  • A Team Player: You thrive in a collaborative environment and are always willing to lend a hand.
  • A Degree-Holder (Bonus Points): A bachelor's degree is preferred but not required if you've got the skills and experience to rock this role.

Why Join Us?

  • We're More Than Just a Company: We're a tight-knit team that values collaboration, creativity, and having fun.
  • We Invest in You: We offer opportunities for growth and development, so you can reach your full potential.
  • We Celebrate Your Wins: We recognize and reward hard work, because we know that your success is our success.

Ready to Rock?

If you're looking for a company that values your unique talents and a role where you can make a real difference, then we want to hear from you
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Perks:

  • Medical, Dental, Vision Insurance
  • Life and Supplemental Insurance
  • 401K Provision
  • Short Term Incentive Plan
  • Profit Sharing
  • HRA
  • Cafeteria Plan
  • Seasonal company sponsored events
  • Work/Life Balance
  • Childcare Reimbursement Program
  • 9/80 Scheduling Option (following 1 year of employment) 

A little about the company: 

  • Been around since 1895. 
  • Grown from 30 employees in 2005 to 60 in 2010 and now over 240. 
  • Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC (2023). 
  • We distribute rigid packaging products and industrial filtration.  
  • We have a beautiful newly renovated corporate office/warehouse in Addison, IL. 
  • We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
  • Privately owned

We work to build autonomy, connectedness and confidence in your role

  • Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion) 
  • We have various committees employees can join (Culture Committee and Cary Cares)
  • Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page) 
  • Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together

People that are successful in our culture/company have the following characteristics: 

  • Positive/optimistic 
  • Open Minded, but still look for ways to make our systems better 
  • Curious/Inquisitive 
  • Customer-Focused (ease of doing business for our customers) 
  • Supportive of Co-workers