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Front Desk Curator/night Audit Relief

3 months ago

New York, United States The Bernic Hotel New York City, Tapestry Collection by Hilton Full time

**Who are we?**

**What will you be doing as a Front Desk Curator?**

The Front Desk Curator responsibilities at The Bernic include, but are not limited to:

- Providing the highest standards of overall service including that critical first impression to guest by welcoming them in a warm and friendly demeanor
- Perform all check-in and check-out tasks
- Posting and adjusting charges to guest folios and processing payment
- Promptly resolving guest requests and issues ensuring guest satisfaction
- Fulfilling concierge duties by assisting inquiries pertaining to hotel and local services including facilitating dining, transportation, entertainment and other activities
- Completing daily communication logs and checklist by end of shift
- Opening, securing, and balancing out daily shift bank following all cash handling and credit policies
- Upsell additional facilities and services, when appropriate
- Communicating pertinent guest information and request to designated departments
- Other duties as assigned by management

**Front Desk Curator Requirements**:

- **MUST have a flexible schedule AM/PM/Overnight shifts, weekday and weekend shifts, and holidays are required.**
- **Must be computer literate and proficient in ONQ Hotel Management System**
- Outstanding commitment to guest service in keeping with the highest of hospitality standards
- Work well under pressure
- Must be able to maintain and handle confidential information, including guest records with a high degree of integrity
- Strong time management and organizational skills
- Must be able to stand/walk up to 8 hours per days flexible and willing to meet the demands of a 24-hour operation.

Pay: $20.00 - $23.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (required)
- Night audit: 1 year (required)

Work Location: In person