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Night Auditor Front Desk Specialist

2 months ago

New York, New York, United States Resorts World Catskills Full time

Job Title: Night Auditor Front Desk

Job Summary:

The Night Auditor Front Desk is responsible for ensuring the accuracy of guest accounts and providing exceptional customer service at Resorts World Catskills. This role requires strong attention to detail, organizational skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Perform check-in and check-out procedures with accuracy and efficiency
  • Responsible for cash balancing and credit card processing
  • Initiate and coordinate the distribution of hotel system reports
  • Notify management of potential discrepancies and assist with research and resolution
  • Oversee close day functions in the front office and ensure all rooms are checked in and payments are secured
  • Assist guests and other departments during the audit shift
  • Resolve guest complaints and concerns quickly and efficiently
  • Prepare a summary of cash, check, and credit card activities
  • Ability to operate front office equipment and software systems
  • Complete end-of-day tasks

Requirements:

  • Previous night audit/accounting experience or equivalent training required
  • Ability to remain organized in a pressure situation
  • Strong communication skills
  • Ability to accurately record information and have an eye for detail
  • High school diploma, GED, or equivalent
  • Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission