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Operations Supervisor- Holland Civic Center Place
4 months ago
**OPERATIONS TEAM MEMBER****:
- Holland Civic Center Place**
**Sports Facilities Management, LLC**
- LOCATION: Holland, MI _
**DEPARTMENT: OPERATIONS**
**REPORTS TO: OPERATIONS MANAGER**
**STATUS: PART-TIME (NON-EXEMPT)**
**ABOUT THE COMPANY**:
Holland Civic Center Place is a banquet, recreation, entertainment and event destination focused on improving the health and economic vitality of Holland, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Holland Civic Center Place is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
***:
The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect.
**PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING**:
- Ensure correct equipment is available for games, and proper set up of all play areas
- Ensure games start on time and are scored accurately
- Monitor all game play areas including turf and courts
- Maintain and control trash in all areas of the park and buildings
- Monitor, maintain and service restrooms in all areas of the parks and buildings
- Consistently communicate issues and relevant updates to your supervisor and applicable SMPA Team members
- Assist with the coordination of all SMPA programming and applicable events
- Assist other departments as necessary
- Complete special projects, daily assignments and other duties as directed by management
- Greet guests and provide answers and directions as needed
- Provide courteous and friendly service to all guests and staff
- Be knowledgeable about prices, leagues, and events
- Respond to all incidents, accidents, injuries, and altercations. Complete and file corresponding paperwork as necessary
- Know and enforce the facility's policies, procedures, and rules
- Take one shift-lead responsibilities that are earned/awarded based on merit & experience
**THE IDEAL CANDIDATE HAS**:
- 2-4 years of experience in the Sports/Recreation field
- Strong eye for detail and safety compliance
- Experience operating an electric scoreboard
- Experience in coaching or mentoring athletes or children
- Proven success in being a quality team member
- Experience with baseball, softball, soccer, football, lacrosse, basketball, pickleball and/or volleyball events
- Experience and success in customer service, leadership, and organization
- Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
**MINIMUM QUALIFICATIONS**:
- Can work with a wide variety of age groups
- Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task and prioritize
- Ability to remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
- Must work well with others
- Must take personal initiative for the betterment of the team and facility
- Commitment to the safety and wellbeing of others
- Have sports experience or an interest to learn
**WORKING CONDITIONS AND PHYSICAL DEMANDS**:
- Must be able to lift 40 pounds waist high
- May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
- Facility has intermittent noise
- Will be required to operate a computer
- Must be able to walk intermittently
- Must be able to safely operate a Utility Vehicle
