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Field Service Specialist

3 months ago

Austin, United States Waters Corporation Full time

Overview: TA Instruments' Field Service Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite. As a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring TA Instruments' legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite (Thermal Analysis Instruments) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries. TA Instruments is seeking a highly skilled, motivated and customer focused professional to join our world-renown Field Service Organization in the West US Service Territory, based in the Austin, TX area. Typical tasks of the position include, but are not limited to:

- Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
- Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for efficiency.
- Prepares a variety of paperwork to detail work in progress, completed work, and other vital tracking paperwork; submits required paperwork on a timely basis to department management.
- Establishes and maintains prompt professional communications with customers and internal resources.
- Provides information to customers regarding service products and offerings; optimally sells service products and contracts.

**Education**:

- Associates Degree in Chemistry, Engineering, Biology, or other science related field
- Bachelors Degree preferred

**Experience**:

- 2+ years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, and DMA)
- Ability to perform effective system level troubleshooting

**Competencies**:

- Must possess a strong customer focus
- Interpersonal savvy, connect with different expertise levels appropriately and change your approach to meet customers’ needs
- Personal sense of integrity and trust; ethical practice
- Must be independent and able to make decisions
- Effective time management skills
- System level approach to problem solving
- Analytical approach with a strong aim to resolve open issues
- Excellent verbal and written communication skills

**Travel**:

- A clean driving license and a valid passport will be required
- This is a territory-based position with travelling within your designated territory, and occasional overnight travel may be required

Company Description:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status._