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Field Service Engineer

2 months ago

Austin, Texas, United States DiaSorin Full time
Diagnostic Instrumentation Specialist

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide.

With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist.


Why Work with Us?
Impactful Work:
When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

Global Reach & Innovation:
Our work transcends borders.

Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.


Diverse and Inclusive Culture:
We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Job Scope
The Diagnostic Instrumentation Specialist will be responsible for:
Meeting daily service repair needs and driving customer satisfaction through service excellence.
Exercising of judgment within defined procedures and practices to determine appropriate action.
Compliance of field service technical standards is required.
Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory.
Requires travel on short notice; overnight travel may be required depending on service region requirements.
Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.

Key Duties and Responsibilities
  • Maintain inventory of parts and supplies
  • Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
  • Manage an expense account, service tools and spare parts inventories.
  • Interface daily with internal and external customers
  • Submit written reports
  • Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
  • Meeting departmental expectations regarding the following: Response timePM completion Rates, Service callbacks, Customer Satisfaction Survey Results

Education, Experience, and Qualifications
  • Technical school or military technical training equivalent in Electronics Technology or Computer Science required
  • Biotechnical training or associate degree or higher in an engineering discipline a plus preferred
  • 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
  • High mechanical aptitude and good problem solving/communication skills
  • Knowledge of electronic measuring equipment
  • Ability to work with a team
  • Customer relationship skills

Licenses and Certifications
  • Valid Drivers License or eligibility required

Travel Requirements
  • 75% Travel may be required, including international.

Diasorin is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job.

It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.