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Front Office Manager

4 months ago

Columbia, United States Staybridge Suites Full time

Extended Stay hotel searching for highly motivated and growth seeking Front Office Manager (FOM). Responsibilities includes the oversight of all aspects of hotel front office operations and sales functions in accordance with the Hotel’s mission statement, including the maximization of financial performance, guest satisfaction, and staff development within established quality standards.

Pay is based on experience.

Essential

**Responsibilities**:
This position would answer directly to the General Manager of the hotel. This position is responsible for daily operations of the Front Office, to maintain standards for guest satisfaction, employee satisfaction, quality assurance and asset protection while managing costs with a budget.

Assist the Front Desk by working 8 hour shifts as needed.

Control inventory and costs, specifically the marketplace on a weekly basis.

Manage guest interactions, office administration duties, vendor communications, and labor costs

Ensure that operational standards are met including Brand, City, State, and Federal.

Assist GM in the scheduling, training, and discipline for Front Desk Employees.

Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures

Perform other related duties as assigned

**Minimum Qualifications (Hotel Knowledge, Skills and Abilities)**

Minimum of 3 - 5 years of relevant experience in the hotel industry

Proficient computer skills required

Ability to attract, motivate, lead, inspire and direct a talented team

Excellent communication skills, public speaking, written and oral, with the ability to customize messages to the audience (guest, team member, owner and other stakeholders)

Ability to multitask, work in a fast paced environment, and maintain a high level attention to detail

Outgoing individual with high energy to lead, develop, motivate and empower employees to deliver operational best practice, identify opportunities, and makes recommendations for improving efficiency, quality of service and operating standards

Will be required to work varying schedules to reflect the business needs of the hotel which may include nights, weekends and holidays. Flexibility to work all 3 shifts.

Pay: From $17.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Overnight shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hospitality: 1 year (required)
- Hotel management: 1 year (required)

Ability to Relocate:

- Columbia, SC 29201: Relocate before starting work (required)

Work Location: In person