Current jobs related to Hotel Operations Manager - Hazel Crest - Wind Creek Chicago

  • Hotel Front Desk Representative

    2 weeks ago

    Hazel Crest, Illinois, United States Wind Creek IL LLC Full time

    Hotel Front Desk Agent Job DescriptionThis role is responsible for ensuring a smooth arrival and departure experience for our guests. As a Hotel Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience.Key Responsibilities:Project a positive image and greet all guestsPerform hotel check-in and...

  • Hotel Front Desk Representative

    1 day ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Job SummaryAs a Hotel Front Desk Agent at Wind Creek Chicago, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your primary responsibility will be to ensure a smooth arrival and departure experience, making sure our guests feel valued and cared for.Key ResponsibilitiesProject...

  • Hotel Front Desk Representative

    2 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Job OverviewAs a Hotel Front Desk Agent at Wind Creek Chicago, you will play a vital role in ensuring a seamless and enjoyable experience for our guests. Your primary responsibility will be to provide exceptional customer service, ensuring a smooth arrival and departure process.Purpose and ValuesOur team is dedicated to creating a welcoming and inclusive...

  • Hotel Front Desk Representative

    2 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Job OverviewAs a Hotel Front Desk Agent at Wind Creek Chicago, you will play a vital role in ensuring a seamless and enjoyable experience for our guests. Your primary responsibility will be to provide exceptional customer service, ensuring a smooth arrival and departure experience for our valued patrons.Purpose and ValuesOur team is dedicated to creating a...

  • Facilities Operations Manager

    2 months ago

    Hazel Crest, United States Advocate Aurora Health Full time

    LARGE HEALTH CARE SYSTEM RELOCATION ASSISTANCE AVAILABLETOP NOT FOR PROFIT HOSPITAL DIVERSE WORKFORCEGROWTH OPPORTUNITY FOR A TALENTED AND STRONG LEADERAS A GREAT LEADER YOU WILL:Manage a team who will provide maintenance and repair work necessary to provide a safe, innovative and...

  • Facilities Operations Manager

    4 weeks ago

    hazel crest, United States Advocate Aurora Health Full time

    LARGE HEALTH CARE SYSTEM RELOCATION ASSISTANCE AVAILABLETOP NOT FOR PROFIT HOSPITAL DIVERSE WORKFORCEGROWTH OPPORTUNITY FOR A TALENTED AND STRONG LEADERAS A GREAT LEADER YOU WILL:Manage a team who will provide maintenance and repair work necessary to provide a safe, innovative and...

  • Restaurant Operations Manager

    4 days ago

    Hazel Crest, Illinois, United States Wendy's Full time

    Wendy's Assistant ManagerAre you a motivated and results-driven leader looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences and driving sales growth in a fast-paced environment?Key Responsibilities:Lead a High-Performing Team: Identify and develop top talent to create a cohesive and productive...

  • Surveillance Operations Manager

    2 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

    Job OverviewThe Director of Surveillance is a key leadership position responsible for overseeing the daily operations of the Surveillance Department at Wind Creek Chicago Southland. This role provides guidance and support to the Surveillance departments at other Wind Creek Hospitality facilities, ensuring compliance with established company policies,...

  • General Manager-Parts Operations Director

    4 days ago

    Hazel Crest, Illinois, United States Mi Jack Full time

    Job Title: General Manager-Parts Operations**Job Summary:**We are seeking a highly skilled and experienced General Manager-Parts Operations to lead our parts warehousing and sales network. The successful candidate will provide leadership, direction, and support to assigned functions to ensure delivery of annual business goals.**Key Responsibilities:**Develop...

  • **Executive Director of Parts Operations**, **Director of Parts Management**

    3 weeks ago

    Hazel Crest, Illinois, United States Mi Jack Full time

    **Job Summary****About Mi Jack**At Mi Jack, we are seeking an experienced and results-driven Executive Director of Parts Operations to lead our parts warehousing and sales network. This is a critical role that requires a strong leader who can provide strategic direction, drive business growth, and ensure exceptional customer service.**Key...

  • Driver - Operations Specialist

    4 weeks ago

    Hazel Crest, Illinois, United States BrandSafway Full time

    About the Role:We are seeking a skilled Driver - Operations Specialist to join our team at BrandSafway. As a key member of our operations team, you will be responsible for safely transporting company equipment to job sites, warehouses, and yards.Key Responsibilities:Assist operations personnel with moving and organizing equipment to ensure efficient job site...

  • Surveillance Operations Specialist

    2 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Job OverviewThe Surveillance Agent II plays a critical role in ensuring the integrity of our gaming operations. As a key member of the Surveillance Department, you will be responsible for observing, documenting, and reporting activities associated with gaming operations, adherence to regulatory requirements, and following approved surveillance department...

  • Gaming Floor Operations Supervisor

    1 month ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Position OverviewRole Summary:Under the guidance of the Soft Count Manager, the Supervisor is responsible for overseeing the daily operations of the Kiosk and Gaming Floor Drop and/or Count, ensuring adherence to all company and Tribal regulations. This role includes enforcing departmental policies, facilitating the training of new personnel, fostering a...

  • Gaming Floor Operations Supervisor

    1 month ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Position OverviewRole Summary:Under the guidance of the Soft Count Manager, the Supervisor is responsible for overseeing the daily operations of the Kiosk and Gaming Floor Drop and/or Count, ensuring adherence to all organizational and Tribal regulations. This role involves enforcing departmental policies, supervising the training of new staff, fostering a...

  • Restaurant Manager

    3 weeks ago

    Hazel Crest, Illinois, United States Wendy's Full time

    Leadership Role at Wendy'sWe are seeking a highly skilled and motivated individual to fill the role of General Manager at Wendy's. As a key member of our team, you will be responsible for providing vision and leadership to our crew, shift supervisors, and restaurant managers to ensure exceptional customer experiences and business success.Key...

  • Experienced Restaurant Manager

    3 weeks ago

    Hazel Crest, Illinois, United States Wendy's Full time

    About the RoleWendy's is a fast-paced, customer-centric business that is seeking a highly skilled and experienced Restaurant General Manager to lead our team. As a Restaurant General Manager, you will be responsible for providing vision and leadership to our crew, shift supervisors, breakfast managers, and assistant managers to ensure that every customer's...

  • Senior Financial Manager

    1 month ago

    Hazel Crest, Illinois, United States Creative Financial Staffing Full time

    About Creative Financial Staffing:Creative Financial Staffing is a dynamic and expanding player in the hospitality sector, currently seeking a Financial Controller to enhance our financial leadership team. Our organization has experienced remarkable growth in recent years and is in search of a candidate with a robust finance background to support our ongoing...

  • Lead Representative for Cage and Player Services

    1 month ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Position OverviewThe Lead Representative for Cage and Player Services plays a crucial role in supporting the Player Services Supervisor(s) with the daily management and administration of Player Services, which includes Cage Cashiering, Credit, and Players Club operations. This position ensures that customer service remains uninterrupted during the...

  • Automotive Store Manager

    12 hours ago

    Hazel Crest, Illinois, United States Mavis Tire Supply Full time

    About the PositionMavis Tires & Brakes at Discount Prices is seeking a highly skilled Automotive Store Manager to lead our retail store location in the Calumet City, IL area. As a Store Manager, you will be responsible for driving sales, monitoring inventory and expenses, managing personnel, and controlling operating costs.Key Responsibilities:Implement and...

  • Lead Representative for Cage and Player Services

    4 weeks ago

    Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Position OverviewThe Lead Representative for Cage and Player Services plays a crucial role in supporting the Player Services Supervisor(s) by overseeing the daily functions of Player Services, which includes Cage Cashiering, Credit, and Players Club operations. This position ensures that customer service remains uninterrupted during the Supervisor's absence...

Hotel Operations Manager

3 months ago

Hazel Crest, United States Wind Creek Chicago Full time

**Description**

**Job Overview**:
The Hotel Operations Manager is responsible for the overall coordination and execution of the Hotel Front Desk, Bell, Valet, Retail services and a Starbucks outlet. Works closely to support and manage hourly team members to ensure guests have a sense of belonging and importance as well as ensuring that other departmental goals and objectives are attained. This position reports directly to the Director of Hospitality.

**Purpose**:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

**Value System**:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

**Duties and Responsibilities**:

- Greets all guests and team members while projecting a positive image
- Recruits staff, screens applicants and conducts auditions for employment
- Actively coaches, mentors and develops team members
- Monitors departmental service levels ensuring that standards are upheld to attain and maintain AAA 4 diamond rating
- Creates an operating environment that assures consistent guest satisfaction
- Maintains a detailed inventory of supplies for designated work areas and re-orders supplies as necessary
- Manages departmental expenses ensuring budgetary margins are maintained
- Keeps staff informed of pertinent information and conducts departmental meetings and trainings as necessary
- Liaises with other departments as operational issues arise
- Ensures that complimentary transactions are properly recorded
- Collaborates with department heads to maximize daily occupancy using hotel forecasting reports, room management reporting and the property management system to ensure Casino interests are met
- Maintains product and service quality standards by generating shift reports, recording key hotel statistics, hotel staffing and financial reports
- Promotes total guest satisfaction by addressing complaints, answering inquiries, and resolving problems that Guests may have encountered or brought to the Property's attention
- Conducts performance evaluations for all direct reports to emphasize the success or failure of achieving the stated goals and advancing their professional development
- Ensures team is well trained on emergency procedures
- Limits the number of accidents and injuries by promoting job safety and ensuring staff's adherence to established procedures
- Other duties & responsibilities as assigned

**Job Requirements: (please ensure you meet the listed requirements prior to applying)**
- High School diploma or GED- **required**:

- Bachelor's Degree in Related Field AND two (2) years Supervisory experience
- **required**
- OR Four (4) years' experience in a Management position
- **required**:

- OR Three (3) years' experience in a Supervisory position with Wind Creek Hospitality
- **required**
- Four (4) years' hotel supervisory experience in a 4 Diamond or above hotel
- **required**:

- Good writing and verbal communication skills
- **required**:

- Casino Hotel experience
- preferred
- Must be computer proficient and have an extensive knowledge in working with Microsoft Office Suite products (Word, Excel, PowerPoint, and Outlook) and other hotel related software and systems
- Must be able to lift and carry up to 60 lbs
- Must be able to stand and walk for entire shift
- Must successfully pass job interview, including a guest service audition
- Must be able to work effectively in a fast paced, high volume environment
- Must be able to operate standard office equipment - phones, computers, etc.
- Must possess and maintain a valid state driver's license
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position