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**Executive Director of Parts Operations**, **Director of Parts Management**

2 months ago

Hazel Crest, Illinois, United States Mi Jack Full time

**Job Summary**

**About Mi Jack**

At Mi Jack, we are seeking an experienced and results-driven Executive Director of Parts Operations to lead our parts warehousing and sales network. This is a critical role that requires a strong leader who can provide strategic direction, drive business growth, and ensure exceptional customer service.

**Key Responsibilities**

  • Develop and implement effective parts department processes to ensure internal and external customer satisfaction and parts department efficiencies.
  • Create annual parts department goals and budget, aligned with the organization's financial and operational objectives.
  • Ensure implementation and utilization of standardized KPIs and reporting across all teams.
  • Provide regular operation performance reports to senior management.
  • Control and maintain the movement of inventories in all parts warehouses within the Mi Jack group.
  • Evaluate and approve inventory forecasts for all warehouse locations.
  • Responsible for increasing parts turns for all parts warehouses, including the main facility and regional service centers.
  • Work with cross-functional teams and subject matter experts to ensure correct parts inventory mix and stocking levels.
  • Support the creation of national and regional parts sales campaigns.
  • Set part category pricing guidelines for all customer segments.
  • Participate in the management of relationships with suppliers and transportation providers.
  • Address issues proactively and identify improvement opportunities, reducing costs and improving overall customer satisfaction.
  • Actively manage inventory cycle counts, investigate, and approve any required adjustments and make any policy/procedure recommendations to correct future inventory corrections.
  • Oversee online part sales platform operations and set performance targets.
  • Ensure compliance in all safety, health, and environmental regulations, policies, and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely.
  • Communicate consistently on all activities to appropriate individuals (internal & external).
  • Maintain ongoing communication and adhere to all Companywide policies to eliminate and/or reduce exposure to liability.
  • Actively work to hire, develop, counsel, and build a cohesive employee team that exemplifies our values and operates to support Mi Jack's mission statement.
  • Special projects or work as assigned.

**Requirements**

  • 5-10 years of management experience, preferably in the Industrial Equipment industry with an emphasis on parts warehousing, marketing, and sales management.
  • Must possess supervisory skills.
  • Requires knowledge of shipping, receiving, warehousing, inventory control, cycle counting, packaging, and logistics.
  • Excellent written and verbal communication skills.
  • Sound knowledge of safety practices and policies, including OSHA and EPA regulations.
  • Attention to detail and commitment to quality.
  • Strong sense of urgency; Ability to meet deadlines.
  • Prioritize, organize, solve problems, and complete tasks independently.
  • Ability to lead, supervise, and train others.
  • Work cooperatively with subordinates, members of management, vendors, and other employees.
  • Must have a good understanding of Microsoft Office applications and experience with one or more ERP systems (ideally Epicor). Must have experience with an Inventory Forecasting software (Smart Forecast).