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IT Client Support Analyst

2 months ago

Elkton, United States W.L. Gore & Associates Full time

and fourth-level desktop incidents, providing timely resolution and professional communication to the customer and spend approximately 80% of your time focused on end-user support for the division and up to 20% as a resource for other divisional IT projects or needs.

This role will be located at our facility in Elkton, Maryland.

**Responsibilities**:

- Possess knowledge of Windows 7/10, Active Directory, WiFi, IP Networks, Mobile Apps, and MS Office
- Demonstrate being a highly motivated and dedicated team player though also capable of working independently
- Possess a high sense of responsibility and service orientation, you will be responsive to business needs while ensuring alignment with divisional and corporate standards
- Train and certify to all validated and quality systems as required
- Exhibit foundational knowledge of ITIL and practical experience with ITSM processes and tools
- Understand web-based solutions that support a sales environment, including CRM systems
- Maintain an interest in supporting continuous process improvement
- Prove to be naturally flexible, professional and personable and able to take ownership through to “resolution"

**Required Qualifications**:

- Bachelor's degree in a computer-related field plus minimum 2 years of experience installing and maintaining PC hardware and software in an office environment** OR **Associate degree in a computer-related field plus minimum 4 years of experience installing and maintaining PC hardware and software in an office environment **OR **Minimum 5 years of experience installing and maintaining PC hardware and software in an office environment
- Experience providing desktop and network support in an office environment using an analytical approach to troubleshooting hardware and software problems with experience in a regulated environment
- Excellent organizational skills and attention to detail
- Strong initiative and self-motivation
- Grow and develop within the commitment, keeping up to date with current trends in the industry
- Excellent verbal and written communication skills
- Ability to work effectively with a wide variety of technical and non-technical associates in a team environment
- Ability & willingness to respond to critical or emergency after-hours business needs and provide quality customer service
- Ability to follow standards and procedures, including documentation of processes
- Ability to travel 5%

**Desired Qualifications**:

- IT industry-recognized certifications from CompTia, Microsoft, Cisco, or others
- Experience in/with: Leading or managing IT projects and Teaching or training
- Extensive knowledge of Microsoft Windows operating systems and Microsoft Office Suite, and/or experience troubleshooting hardware and software problems within domain environments, TCP/IP, Printers, Office 365, and wireless networks

**What We Offer**: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.