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Client Strategy, Manager/director
3 months ago
Description
ABOUT US_
At Talon, our purpose is to be the independent agency of choice providing a pioneering global platform for brands to connect with audiences in the outside world. We want to reimagine the industry to deliver greater value for our clients whilst inspiring people and caring for our planet.
We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry - changing perceptions of it as a legacy medium to one that is highly effective, creative, sustainable, and measurable for our clients.
In our first 10 years, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 300 people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry and want to continue and expand upon these successes.
THE ROLE_
- We are open to hiring this role at either the Manager or Director level.
In this role, you will be the client lead across a set of accounts, responsible for the day-to-day development, account management, and growth of the client team. You will also ensure the delivery of effective and excellent client service, and proactive growth of client and agency business. Working across internal and external stakeholders, you will build positive relationships, ensure accurate and timely delivery of work, and work effectively across departments.
A DAY IN THE LIFE_
- Lead day to day account management for your clients & agencies
- Oversee the creation, maintenance, & management of documents and reports throughout the planning and buying process
- Have a thorough understanding of the strategy and objectives for your accounts. Work with client and agency partners to drive the OOH strategy and its contribution to wider business objectives
- Responsible for ensuring the delivery of plans to budget and with best value offer for clients
- Develop and manage the Talon relationship with client, agency, vendor, & partner contacts
- Effectively resolve client/campaign issues as required alongside assisting/coaching your team in resolving their issues
- Support VP in key client reports and regular pipeline reporting
- Work collaboratively across all internal teams including Client Fulfillment, Production, Finance, Sales, etc.
WHAT WE’RE LOOKING FOR_
- Experience servicing a range of clients at a senior director level
- Proven experience of client budget management at scale
- Significant experience in a media agency/vendor environment
- Proven experience of leading and managing a team
- Creative and critical thinking, problem solving skills
- Strong organizational skills, attention to detail
- Strong written, verbal and presentation skills
- Proactive and can-do attitude
- Basic math skills
- Microsoft Office
- Excel Proficiency
- Intermediate to Advanced
- Ability to build on their existing network and able to open doors at the appropriate level
- Excellent communication skills and marketing/media/events/experiential market knowledge
- Demonstrate strong organizational skills with an excellent attention to detail
- Exceptional verbal and written communication and presentation skills
OUR TEAM_
Client Strategy is Talon’s customer-facing department responsible for servicing, strategizing and growing clients’ Out of Home business. The goal for the department is to provide a high quality, best-in-market OOH partnership experience for Talon’s clients, which results in them growing their use of OOH advertising and creating world-class OOH innovation and campaign effectiveness.
Each Client Strategy team is responsible for delivering Talon’s product, performance, and partnership with a specific portfolio of agencies and direct clients. Client Strategy teams are also responsible for delivering Talon’s business and financial goals for their clients.
To achieve its goals, Client Strategy (a) develops and executes annual strategies to grow and evolve each clients’ use of OOH advertising, (b) delivers high quality, thoughtful and pro-active client service and deliverables, (c) takes ownership of OOH campaign strategies, solutions, and results, and (d) partners with internal and external stakeholders to ensure strategic ideas are executed effectively through to completion.
Each Client Strategy team also takes responsibility for providing continuous, relevant education on the power and potential of Out of Home advertising to its portfolio of clients and agencies; for promoting Talon and the value-add services that Talon provides; and for driving adoption of Talon’s suite of services and solutions.
**WHY US_**
“Talon ensures everyone feels welcome, has all of the tools readily available to be able to succeed. Talon takes seriously their responsibility as an employer, not only to employees but also to their customers and anyone they work with, including the planet. There is a constant striving from all l
