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Clinic Front Office

4 months ago

Monterey Park, United States Garfield Health Center Full time

Garfield Health Center located in the San Gabriel Valley is seeking a full time Bilingual Mandarin or Cantonese Front Office Receptionist. We are looking for one staff to be stationed in Monterey Park and another staff to be stationed in Rowland Heights. Individual must possess a strong work ethic background and have a great positive attitude. We would like someone that enjoys jumping in with the team and wants to be part of a team player environment.

**Primary/Essential Duties and Responsibilities**:

- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.

Required language: Mandarin or Cantonese (preferably Mandarin)

This is a full-time 40 hours per week position from either Monday to Friday OR Tuesday to Saturday that rotates every quarter.

Locations:

- Monterey Park
- Rowland Heights (office will open in mid to end of June)

Pay: $17.00 - $20.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Weekends as needed

**Language**:

- Mandarin or Cantonese (required)

Ability to Relocate:

- Monterey Park, CA: Relocate before starting work (required)

Work Location: In person