Bilingual Front Desk Receptionist/Office Support

2 weeks ago


Monterey Park, United States iCare Medical Group Full time
Job Summary:
We are seeking a dedicated and enthusiastic individual to join our busy primary care clinic as a Medical Clinic Front Desk Receptionist / Front Desk Staff Supervisor.
The ideal candidate should be fluent in Mandarin and/or Cantonese, possess excellent communication skills, and be adept at multitasking in a fast-paced environment.
If you are a team player with a strong work ethic, we invite you to apply for this exciting opportunity.

Key Responsibilities:
  • Greet patients warmly and facilitate the check-in and check-out processes efficiently.
  • Obtain and verify patient insurance benefit coverage to ensure accurate billing information.
  • Answer phone calls in a professional and courteous manner, forwarding communications promptly to the relevant staff.
  • Request, track, and obtain pre-authorization from insurance carriers within the designated timeframe for medical and service purposes.
  • Process referrals and submit medical records to insurance carriers, expediting prior authorization processes.
Requirements:
  • Associate degree preferred.
  • Fluent in Mandarin and/or Cantonese is a requirement.
  • Effective communicator with strong self-discipline, adaptability skills, and a team player attitude.
  • Proficiency in MS Office applications.
Application Instructions:If you are passionate about providing exceptional patient care and thrive in a dynamic healthcare environment, we encourage you to apply.  Please submit your resume and cover letter detailing your relevant experience to office@icaremdgroup.com.  iCare Medical Group is an equal opportunity employer, and we welcome candidates from all backgrounds to apply. Join our team and contribute to the well-being of our diverse patient population. We look forward to reviewing your application



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