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Front Office Representative

2 months ago

Winter Park, Florida, United States RAYUS Radiology Full time
Job Summary

RAYUS Radiology is seeking a highly organized and detail-oriented Front Office Associate to provide exceptional patient services and support to our team. As a key member of our front office team, you will be responsible for ensuring a seamless patient experience from registration to scheduling appointments.

Key Responsibilities:
  • Registration: Greet and register patients, process payments, and maintain accurate demographic information.
  • Phone Management: Answer and direct calls in a professional and efficient manner, handling patient inquiries and concerns.
  • Communication: Liaise between technologists and patients, relaying important information and updates regarding exam status and clinic operations.
  • Office Maintenance: Maintain a clean and organized front office lobby area, including ordering supplies and restocking patient information sheets.
  • Insurance Verification: Verify patient insurance coverage, pre-certify exams, and obtain necessary authorizations.
  • Scheduling: Arrange transportation, interpreters, and accommodations for patients as needed, enter and submit patient exam orders, and verify scheduling accuracy.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and knowledge of medical terminology.