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Customer Service Representative

2 months ago

Morton Grove, United States High Performance Uniforms Full time

**About us**

High Performance Uniforms is a Chicago based, family-owned and operated apparel manufacturing company with a passion for client centered solutions. We have a unique ability to manufacture domestic custom garments, while operating global manufacturing uniform programs. Our ability to create one-of-a-kind platforms that speak to the specific needs of our clients is the biggest differentiator from our services and the “one-size-fits-all” approach that is so often seen in the marketplace. We offer domestic custom uniform solutions as well as stock and off-the-shelf uniform solutions to our clients, leaving them with the confidence that their garment was made with our industry expert sewing operators. We treat our clients and employees as an extension of the family and expect the highest level of quality from everyone. From the start of cut, to finish sewing of the garment, we collaborate as a team with a straight-forward approach to provide our clients with best-in-class solutions. Meaning, you will have direct input into any action to produce the garment in line with your vision.

Job description

**Customer Support/Account Manager**

We are a uniform and retail garment manufacturer. We are looking for a dedicated and super responsible customer support person who can link, inventory, account management, resolve customer issues, and ensure timely production and order flow for all orders. A person that will manage a few accounts from order entry to order follow through and shipment to make sure all orders are processed as quickly as possible and without issue. A person who is well versed in speaking with customers and resolving issues. The qualified person would be a super-efficient, hard-working team member who will make sure all inventories are projected through a few months. Answer customer' questions, resolve issues, and perform full order follow-through.

**Primary Job Responsibilities**:

- Communicating with customers and preparing orders/tracking orders
- Be able to actively troubleshoot any issues with orders and multi-task with multiple phone calls at one time
- Ordering raw materials and fabrics
- Must be able and willing to proactively organize all trims and fabrics.
- Updating inventory databases, reporting raw material used and finished garment production.
- Create Purchase Orders/Sales Orders using Quickbooks
- Must be willing to learn and gradually obtain more tasks through the job duration
- Be efficient and effective with tasks in order to get more tasks assigned to them

**Job Qualifications**:

- Extreme attention to detail and accuracy, as well as ability to prioritize and make quick decisions. Be resourceful.
- Superior organizational skills and excellent communication skills; team oriented; highly detail oriented and meticulous
- Thrive in a fast-paced, team-oriented environment
- Extremely honest and trustworthy with highest integrity
- Extremely proficient with Microsoft Excel and office products
- Dual language speaking is a plus.
- Customer service requirement: 1-2 years

Required education:

- Bachelor's (preferred)

Job Location:

- Chicago, IL 60641

**Required language**:

- **Spanish/Polish/Ukrainian speaking is a plus**

Pay: From $35,000.00 per year

Work Remotely
- No

**Job Types**: Contract, Full-time

Pay: $35,000.00 - $45,000.00 per year

**Benefits**:

- 401(k)
- Health insurance
- Paid time off

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person