Customer Service Representative

3 weeks ago

Garden Grove, California, United States Insperity Full time

Customer Service Representative

Are you eager to elevate your career and embrace new opportunities? Do you have a keen eye for detail and a drive for excellence? If so, our client's dynamic, industry-leading team is looking for you

Our client is a high-precision ITAR and AS9100 CNC company with over 25 years of experience and a 99% quality, on-time track record. Whether their customers need rapid prototyping or production mode for commercial, medical, energy, or defense industry products, they are masters at the process and believe in growing with their team members and making a difference for their customers.

Best-in-Class Benefits and Perks:

Our client is passionate and principled and believes in growing and solving challenges together. Their growth opportunities, competitive compensation of $62K-70K a year, depending on experience, and extensive benefits package enhance their commitment to your success. Our client's benefits package includes:

Comprehensive health coverage: Medical, dental, and vision insurance providedRobust retirement planning: 401(k) plan available with employer matchingFinancial security: Life and disability insurance for added protectionFlexible financial options: Health savings and flexible spending accounts offeredWell-being and work-life balance: Paid time off and holidays and a flexible schedule Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture. As the Customer Service Representative, you will serve as a direct point of contact for customers. You will ensure that customers receive exceptional service or assistance with their questions and concerns. You will interact with customers to provide information in response to inquiries about products and services and resolve complaints. To thrive Customer Service Representative, you should have: High school diploma or GED equivalent preferred.Minimum of two years of customer interaction experience.Proficient in MS Office applications, including Excel and Outlook.Excellent verbal and written communication skills with solid listening abilities.Ability to multitask and work effectively in a fast-paced environment while adhering to quality standards (AS9100/IS9100).Your responsibilities will include utilizing your skills and talents to perform the following successfully:Interact with customers to resolve inquiries and complaints and provide product/service information.Process and update orders via Job Boss, ensuring accuracy and timeliness.Coordinate with internal departments to fulfill customer requests and provide order status updates.Maintain records of customer interactions and transactions, ensuring proper documentation.Support front desk operations as needed.Our client is an equal-opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.

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