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Program Manager

3 months ago

Washington, United States HighPoint Full time

**Program Manager**

HighPoint’s professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. The role of Program Manager contributes to HighPoint by being accountable for the overall program success through the full customer engagement life-cycle, from requirements definition, proposal offering, contract negotiations, executable plan for product development, validation/qualification test, and final acceptance. Success is measured by business metrics, and customer satisfaction. Program Managers may be responsible for multiple Programs, and Programs may consist of single or multiple Projects within the Program, largely dependent upon size and complexity.

**KNOWLEDGE AND SKILLS REQUIREMENTS**:

- Knowledge and ability to manage specialized medium and medium-to-large enterprise Information Technology and Information Management programs, involving multiple stakeholders, complex integration scenarios, and large project teams with diverse skill sets.
- Thorough understanding of all strategic and operational aspects of managing a large, complex organization, along with corresponding management methods, methodologies and philosophies.
- Carries the ultimate responsibility for a complex, medium and medium-to-large enterprise Information Technology/Information Management program with all its dependencies and constituent projects.
- Serves as the main point of contact for the client organization in regard to the program and all its performances. Provides the client with comprehensive support pertaining to planning, establishing and sustaining continuous performance of all key aspects of the program.
- Provide regular project status update reports to customers and senior management, including information from SPECIFIC DEPARTMENTS and others as required that highlights status against key milestones, issues, risks and mitigations impacting performance, schedule and cost.
- Principal point of contact with senior management, responsible for presenting regular concise program status updates, and ensuring timely resolution to critical program issues.
- Responsible for performance across all active projects within a program; verify project plans, schedules, milestones, and status reporting are thorough, accurate, and completed at specified intervals.
- Responsible for defining and maintaining customer business needs and expectations - as documented within the initial proposal and proposals for additional, or out of scope, effort.
- Own customer relationship management, including risk management and conflict resolution.
- Other duties as assigned.

**JOB RESPONSIBILITIES**:

- IT management and leadership experience in technology solution delivery and experience in the management of Task Orders of this type, which involves multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management.
- Proficiency with Office 365 suite
- Knowledge of Project Management tools
- Excellent negotiation, problem solving, and written and oral communication skills, including experience presenting to customers and internal senior management.

**EDUCATION AND YEARS OF EXPERIENCE REQUIREMENTS**:

- Master’s Degree (in any field) and 8+ years IT management and leadership experience or; Formal Certification and 10+ years IT management and leadership experience.
- Project Management Professional (PMP) certification required.
- Program Management Professional (PgMP) preferred.

**ABOUT HIGHPOINT**:
HighPoint is a growth-oriented firm that provides a unique, differentiated employee culture relative to our Federal market peers. We leverage this growth-oriented and employee-focused culture to attract and retain a higher grade of talent than our peers to be an employer of choice.

HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives.

At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer’s mission critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly, analytically and deliver on agency priorities.

HighPoint is privately held with 250 plus passionate employees across offices and locations in Indianapolis, Indiana; and Herndon, Virginia.

HighPoint Digital, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, sexual orientation, age, religion, national or ethnic origin, disability or veteran status.

HighPoint Digital, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant